Regional Security Systems Technician

Position Summary

Security Install Solutions (SIS) is seeking an experienced Regional Security Systems Technician to support preventive maintenance, service, troubleshooting, commissioning, installation, modernization, and site-upgrade projects throughout the western United States and, when needed, nationwide.

This position will serve as a primary field resource for a multi-state security systems maintenance program. When scheduled maintenance activity is light, the technician will support other SIS service calls, installations, system upgrades, commissioning, site surveys, and project work across the country.

The ideal candidate is a hands-on technician and working field leader who enjoys travel, works independently, communicates professionally with customers, produces accurate documentation, and can lead, train, and develop technicians and subcontractors.

Compensation

· $37.00-$50.00 per hour, based on experience, certifications, technical background, leadership experience, and relevant security systems expertise.

· Overtime eligible and paid in accordance with applicable federal and state requirements.

· Estimated base earnings of approximately $77,000-$104,000 annually at 40 hours per week.

· Estimated total annual earnings of approximately $95,000-$140,000+ when overtime is available. Actual earnings are not guaranteed and will vary based on assignment volume, travel schedule, overtime worked, and qualifications.

· Company-paid airfare, lodging, rental vehicles, and other approved business travel expenses.

· Meals and incidental expense per diem for qualifying overnight travel under company policy and applicable government per diem limits.

Benefits

· Medical, dental, and vision insurance.

· 401(k) retirement plan.

· Paid Time Off (PTO).

· Paid company holidays.

· Project-based bonus opportunities, when applicable.

· Annual performance bonus opportunity of up to 5%.

· Employer-supported manufacturer training and certifications.

· Company-issued laptop, tools, and testing equipment.

Why Work for SIS?

At Security Install Solutions, you'll work alongside experienced security professionals who understand the industry because they've spent their careers in it.

We're a privately held company that believes good technicians are our most valuable asset. When you join SIS, you're not working for a private equity firm trying to maximize short-term returns, and you're not working for a massive corporation where field technicians become employee numbers.

Instead, you'll have direct access to company leadership, opportunities to influence how projects are executed, and the ability to build a long-term career with people who genuinely understand the challenges of working in the field.

We believe in hiring talented people, providing them with the tools and support they need, and giving them the freedom to do great work.

Technicians are trusted to make decisions, solve problems, communicate directly with customers, and take ownership of their work. We believe in empowering talented people rather than managing through layers of bureaucracy. If you are looking for a role where your expertise is respected and your judgment matters, SIS provides the autonomy and responsibility to make an impact.

· Direct access to decision makers, including company leadership.

· Less bureaucracy and fewer layers of management.

· Opportunities to work on a wide variety of technologies and projects rather than being limited to a single product line.

· Investment in training, certifications, and professional development.

· A team-focused culture where technicians are respected for their knowledge and expertise.

· The ability to make a visible impact on projects, customers, and company growth.

· Consistent work across service, maintenance, installation, upgrades, and commissioning projects.

Primary ResponsibilitiesPreventive Maintenance

· Perform scheduled preventive maintenance inspections at secure customer facilities.

· Inspect, clean, test, and document access control, video surveillance, intrusion detection, intercom, and supporting power systems.

· Walk-test doors, gates, readers, request-to-exit devices, contacts, locking hardware, cameras, alarm devices, and intercom stations.

· Verify system health, recording and playback, storage status, software and firmware versions, backups, battery condition, and integrations.

· Document deficiencies, operational impacts, recommended corrective actions, parts requirements, and follow-on labor.

· Complete clear, detailed service reports within required customer timelines and promptly communicate critical conditions.

Service, Installation, and Networking

· Diagnose and resolve access control, video surveillance, intrusion detection, intercom, network, server, workstation, controller, power, and field-device issues.

· Perform hands-on field installation work when required, including pulling, routing, dressing, terminating, labeling, and testing low-voltage security cabling; installing pathways; mounting devices; and building or modifying security control panels.

· Support access control panel replacements, controller migrations, equipment refresh projects, and security system upgrades.

· Troubleshoot IP-based security systems, including network switches, PoE infrastructure, IP cameras, workstations, servers, access control controllers, and related network connectivity issues.

· Diagnose communication issues involving TCP/IP networks, VLANs, edge devices, controllers, and enterprise security platforms.

· Coordinate with customer IT personnel and SIS engineering resources to identify and resolve network-related security system issues.

· Support corrective maintenance, emergency service, warranty work, equipment replacement, commissioning, customer training, site surveys, and closeout activities.

· Maintain accurate time, expense, material, test, configuration, and project documentation.

· Follow customer approval requirements before making software, firmware, network, programming, or configuration changes.

Leadership and Team Development

· Lead new installation, modernization, and site-upgrade projects; coordinate field activities; and help ensure work is completed in accordance with SIS quality standards, project schedules, and customer requirements.

· Lead field teams during preventive maintenance, service, installation, modernization, and site-upgrade projects.

· Supervise and coordinate technicians and subcontractors supporting SIS projects.

· Provide technical direction, task assignments, quality control, and daily field coordination.

· Train, mentor, and develop technicians and subcontractors in SIS installation standards, troubleshooting methods, documentation requirements, customer communication, and safe work practices.

· Help onboard new field personnel and reinforce consistent workmanship across regional and nationwide projects.

· Serve as the senior onsite SIS representative when a project manager or service manager is not present.

· Communicate field progress, risks, material needs, schedule impacts, and corrective actions to SIS management and customer representatives.

Systems Experience Desired

Experience with one or more of the following platforms is preferred. Candidates are not expected to have experience with every platform listed.

· Access Control: Hirsch Velocity, Lenel OnGuard, AMAG Symmetry, Genetec, Avigilon ACM, Kantech EntraPass, S2, and Keyscan.

· Video Surveillance: Milestone, Genetec, Vicon, Avigilon, Exacq, Bosch, OnSSI/Qognify, Hanwha, and Axis.

· Intrusion Detection: Bosch, DMP, Honeywell, DSC, and Paradox.

· Intercom: Aiphone, Zenitel, Commend, and similar IP-based intercom platforms.

· Supporting Technologies: Windows workstations and servers, TCP/IP networking, VLANs, PoE switching, storage systems, relays, power supplies, backup batteries, and integrated security system interfaces.

Required Qualifications

· Must be a United States citizen due to customer facility access requirements.

· Minimum five years of electronic security industry experience preferred. Exceptionally qualified candidates with less experience may be considered.

· Hands-on experience servicing or installing access control, video surveillance, intrusion detection, intercom, or integrated security systems.

· Strong troubleshooting and diagnostic skills and the ability to work independently with limited supervision.

· Working knowledge of low-voltage installation practices and TCP/IP networking, including VLANs, PoE, DNS, DHCP, and basic network connectivity testing.

· Ability to troubleshoot network communication issues involving controllers, readers, cameras, workstations, servers, switches, and related infrastructure.

· Demonstrated ability to lead field crews, coordinate subcontractors, and organize work across active customer sites.

· Ability to train and mentor technicians with varying experience levels and reinforce quality and documentation standards.

· Ability to read drawings, plans, wiring diagrams, technical manuals, and system documentation.

· Ability to prepare thorough, accurate, and timely field service reports.

· Professional communication and customer service skills.

· Valid driver’s license and acceptable driving record.

· Ability to pass required background investigations and obtain and maintain a U.S. Government security clearance, public trust determination, customer credential, or secure-facility access authorization when required.

· Ability to obtain and maintain required customer credentials, manufacturer certifications, and facility access.

· Ability to travel by air and vehicle, work in remote locations, and safely operate in varying seasonal weather conditions.

· Ability to perform the physical requirements of field service work, including using ladders, carrying tools and equipment, pulling cable, and working around doors, gates, panels, cameras, and equipment rooms, with or without reasonable accommodation.

Preferred Qualifications

· Existing U.S. Government security clearance, federal suitability determination, public trust credential, customer badge, military installation access credential, airport badge, or other secure-facility access authorization.

· Experience serving as a lead technician, project lead, foreman, or field supervisor.

· Experience supervising subcontractors and coordinating multi-site installation or upgrade projects.

· Current manufacturer certifications in Hirsch, Lenel, Vicon, Milestone, Genetec, Aiphone, Bosch, Avigilon, or similar platforms.

· Experience supporting federal, military, aviation, transportation, education, healthcare, commercial, or critical infrastructure environments.

· OSHA 10 or OSHA 30 certification.

· Experience with preventive maintenance programs, deficiency reporting, customer-facing service, and multi-site route work.

· Advanced IP networking, server, database, storage, or cybersecurity troubleshooting experience.

Travel Requirements

· Approximately 50%-75% travel, depending on project workload and maintenance schedules.

· Frequent multi-day and overnight assignments throughout the western United States.

· Periodic nationwide travel to support SIS projects when the regional maintenance schedule permits.

· Air travel, rental vehicles, and extended driving are regularly required.

· Some assignments may involve remote locations, winter travel, early starts, schedule changes, or customer-approved off-hours work.

· Technicians must follow SIS travel, safety, expense, and check-in requirements.

Career Growth

· Lead Technician

· Regional Service Lead or Service Manager

· Project Manager

· Systems Engineer

· Technical Training or Commissioning Specialist

· Operations Leadership

Application Information

Job Type: Full-time, hourly, non-exempt

Pay Range: $37.00-$50.00 per hour

Expected Total Annual Earnings: Approximately $95,000-$140,000+ when overtime is available. Actual earnings will vary and are not guaranteed.

Travel: Approximately 50%-75%

Preferred Home Base: Spokane, WA; Great Falls, MT; Billings, MT; or Grand Forks, ND

Security Install Solutions is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations are available for qualified applicants and employees with disabilities.

Pay: $37.00 - $50.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: On the road