Regional Service Leader

Regional Service Leader

We are looking for a results-oriented Regional Service Leader to lead after-sales service operations across Jamaica, Trinidad & Tobago, and Central America.

This role will serve as the main link between customers, distributors, technical teams, and manufacturing plants, ensuring effective technical support, service quality, spare-parts availability, and achievement of commercial objectives across the region.

Key responsibilities

• Deliver technical training to distributor technicians in more than 15 countries, both remotely and in person.
• Monitor product failures, service trends, and spare-parts consumption to identify improvement opportunities.
• Manage the regional spare-parts sales budget and achieve assigned revenue targets.
• Ensure customers properly document product failures and service cases through the designated system.
• Analyze operational data and develop practical solutions to recurring technical and service issues.
• Work closely with manufacturing plants and cross-functional teams to define and implement solutions.
• Conduct frequent customer visits and maintain strong relationships with distributors and regional partners.
• Represent the brand and after-sales service function before key customers.

What we are looking for:

• Bachelor’s degree in industrial engineering, Business Administration, Mechatronics Engineering, or a related field.
• 3–4 years of experience in after-sales service, technical support, field service, spare-parts operations, or a similar function.
• Experience working toward sales targets and measurable business objectives.
• Advanced English proficiency.
• Strong analytical, problem-solving, influencing, and relationship-building skills.
• Technical aptitude and the ability to understand product failures and service requirements.
• Ability to work independently and manage multiple regional priorities and stakeholders.
• Proficiency in Excel and experience using SAP for inventory and order management.
• Availability to travel throughout the Caribbean and Central America.
• Spanish, market analysis, and call center experience are considered an advantage.

Why join this opportunity?

You will gain regional exposure and work directly with manufacturing plants, distributors, and key customers. You will have the opportunity to influence service strategy, strengthen technical capabilities across several countries, and contribute directly to customer satisfaction and commercial results.

If your experience is aligned with these requirements, we would like to hear from you. Please apply through LinkedIn and include your CV in English.