Regional Service Manager

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

Position Objective

Lead and manage the after sales business & service operations for assigned overseas regions/markets. Drive dealer network development, service capability improvement, customer satisfaction, parts & service revenue, warranty & quality control, and regional after sales strategy execution to ensure OEM brand reputation, market competitiveness and sustainable business growth.

Key Objectives:

1. Develop and implement regional after sales strategy & business plan in line with OEM global/headquarter targets.

2. Manage and develop overseas dealer service network: appointment, audit, training, performance evaluation and improvement.

3. Lead regional service capability building: technician & service advisor training, service process standardization, tool & equipment promotion.

4. Manage regional warranty policy, claim audit, quality feedback and field issues tracking & closure.

5. Monitor and improve Customer Satisfaction (CSI/NPS) and handle critical customer/escalated complaints.

6. Manage service campaigns, recall/field action, technical support and service operation compliance in the region.

7. Collect market & competitor after sales information; provide feedback to HQ for product & service improvement.

8. Lead cross-functional coordination (product, logistics, quality, finance) to ensure regional after sales operation efficiency.

Job Requirements & Qualifications

1. Bachelor’s degree or above; Automotive Engineering, Mechanical, Business Management or related.

2. 5+ years of after sales working experience in automotive OEM, preferably with overseas market / export / international after sales experience.

3. Deep understanding of automotive after sales: dealer service management, warranty, technical support, parts supply, service training & CSI.

4. Proven experience in overseas region management, dealer development and performance improvement.

5. Strong business acumen, KPI driven, project management and problem-solving skills.

6. Fluent in written and spoken English; Arabic is a plus.

7. Willing to take long-term overseas assignments or frequent overseas business travel and adapt to cross-cultural working environment.

8. Good communication, negotiation, presentation and cross-team collaboration skills.

9. Familiar with MS Office; experience in automotive DMS/after sales systems is preferred.