Regional Service Representative

About the role: The After Sales Regional Service Representative play an important role to set up the After Sales activities in the designated region or country of Europe regarding Passenger Cars. You will be responsible for building and maintaining a strong and customer focused After Sales service level in Slovenia. You will support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You will act as a contact person for our National Sales Companies and dealers. You will play an important role in implementing and maintaining service products and After Sales propositions. You will secure that the service procedure is carried out correctly and performs all administrative tasks needed.

Responsibilities:

• Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.
• Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials
• Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.;
• Support the regional after-market activities and service campaign implementation;

Qualification Requirements

• 5 + years previous customer service/contact centre experience;
• Attention to detail.
• Excellent written and verbal communication skills in English and Croatian. Chinese is a plus.
• An effective communicator with a commitment to providing exceptional levels of customer service;
• Excellent verbal and written communication skills;
• Active listening skills;
• Patience and ability to remain calm under pressure;
• Excellent interpersonal skills;
• Ability to accept criticism;
• Good time management;
• Sales and persuasive skills.

We offer:

• Job in a fast-growing company and industry which represents sustainable technology;
• Performance and experience based competitive remuneration;
• Team building events and employee learning opportunities.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏