REGIONAL SUPERVISOR

About us

Select Goods is a dynamic and forward-thinking retailer in the Retail & Consumer Products sector, dedicated to delivering exceptional customer experiences and quality products. We are committed to creating an inclusive workplace where our team members can grow, develop, and thrive. Our company values innovation, customer service excellence, and operational integrity across all our locations.

About the role

We are seeking a Regional Supervisor to join Select Goods on a full-time basis, based in Taguig City, Metro Manila. In this pivotal role, you will oversee retail operations across multiple store locations within your region, ensuring consistent service delivery, staff performance, and profitability. As Regional Supervisor, you will act as a key link between store-level operations and senior management, driving performance standards and fostering a culture of excellence throughout your region.

Key responsibilities

• Supervise and manage retail staff across multiple store locations, ensuring adherence to company policies, procedures, and performance standards
• Monitor daily store operations, including inventory management, stock rotation, visual merchandising, and point-of-sale systems
• Conduct regular store visits and inspections to assess operational compliance, cleanliness, and customer service standards
• Recruit, train, develop, and mentor store managers and retail team members to build high-performing teams
• Manage performance reviews, conduct coaching sessions, and implement disciplinary procedures where necessary
• Analyse sales data and key performance indicators to identify trends and implement strategies to drive sales and profitability
• Prepare detailed reports on regional performance, including sales figures, customer feedback, and operational challenges
• Ensure compliance with health, safety, and security regulations across all assigned locations
• Manage budgets, control costs, and optimise resource allocation across the region
• Liaise between store teams and head office to facilitate communication and address operational issues
• Implement promotional campaigns and seasonal initiatives to maximise customer engagement and revenue
• Handle customer complaints and escalations to maintain customer satisfaction and loyalty

What we're looking for

• Proven experience of at least 3–5 years in retail supervisory or management roles, preferably overseeing multiple store locations
• Strong leadership and people management skills, with the ability to motivate and develop team members at all levels
• Excellent organisational and multitasking abilities, with proficiency in managing multiple priorities simultaneously
• In-depth knowledge of retail operations, including inventory control, merchandising, point-of-sale systems, and loss prevention
• Proficiency in data analysis and the ability to interpret sales reports and key performance indicators to inform business decisions
• Outstanding communication and interpersonal skills, with the ability to build strong relationships with staff, management, and customers
• High level of integrity and professionalism, with a commitment to maintaining company standards and policies
• Flexibility and willingness to travel between assigned store locations as required
• Proficiency with retail management systems, Microsoft Office applications, and digital tools
• Strong problem-solving capabilities and ability to respond effectively to operational challenges
• Customer service excellence and a genuine commitment to delivering outstanding shopping experiences

What we offer

• Competitive salary package commensurate with experience and qualifications
• Opportunities for professional development and career progression within a growing organisation
• Comprehensive training programmes to enhance skills and knowledge
• Employee discounts on Select Goods products and services
• Health and wellbeing initiatives to support your physical and mental health
• A collaborative and inclusive work environment that values diverse perspectives
• Performance incentives and recognition programmes
• Flexible working arrangements where possible to support work-life balance

Apply now

If you are an experienced retail professional ready to lead and inspire your team whilst driving regional success, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any supporting documents to our recruitment team. Join Select Goods and make a meaningful impact in the retail sector.