Regional Support Engineer (Midlands)

Department: IT

Location: Birmingham

Description Dains IT team is a dynamic and collaborative group that serves as the backbone of the company’s technology infrastructure and innovation. Comprising skilled professionals across various domains, including systems administration, application development, cybersecurity, and data management, the team is dedicated to delivering seamless IT solutions that empower business operations. ​

As our Regional Support Engineer, you'll be the primary IT support for our Midlands based operations. You'll have the exciting challenge of managing and optimising the IT function across our offices, ensuring seamless connectivity and tech support for our teams.​

As Regional Support Engineer you will report into the Helpdesk Manager.​

Key Responsibilities

• You will be the main point of contact for any IT related queries in any of our Midlands offices​
• Maintain and troubleshoot network systems, servers, and storage solutions​
• Ensure the availability and reliability of IT services, including LAN/WAN, VPNs, firewalls, and cloud-based systems.​
• Provide technical support to employees within the region, both onsite and remotely​
• Respond to and resolve hardware, software, and connectivity issues in a timely manner​
• Implement and support IT projects, such as system rollouts, upgrades, and migrations​
• Collaborate with national IT team to deploy new technologies and standards​
• Ensure regional compliance with company IT policies, procedures, and security protocols.​
• Track and manage IT assets, ensuring optimal utilization and lifecycle management.​
• Provide regular reports on regional IT performance, incidents, and projects to senior management.​
• Coordinate with vendors and service providers for hardware/software procurement, maintenance, and upgrades.​

Skills, Knowledge & Expertise Education: ​

• Bachelor’s degree in Computer Science, Information Technology, or related field (or
• equivalent experience).​

Experience: ​

• 3-5 years of experience in IT Support, infrastructure management, or a similar role​
• Proven experience managing regional or multi-site IT operations​

Technical Skills: ​

• Solid understanding of Office 365 and Windows operating systems, as well as cloud
• platforms (e.g., Azure).
• Familiarity with cybersecurity tools and best practices.​
• Strong knowledge of Cisco Meraki and networking technologies (e.g., TCP/IP, DNS, DHCP,
• VLANs).

Communication Skills: ​

• Your exceptional presentation and communication skills enable you to convey complex
• information clearly and engagingly across all levels of the organisation.​

Adaptability and Innovative Thinking: ​

• You can adapt to changing business needs and have a flair for thinking creatively to solve
• educational challenges.​

Job Benefits At Dains, we’re committed to helping our people build rewarding careers in an environment where they can learn, develop and succeed. From day one, you’ll be supported to grow your skills, broaden your experience and shape a career that reflects your ambitions. ​

We offer ongoing professional development tailored to your role, strengths and future goals, supported by clear career pathways so you can see how you’ll progress.​

Alongside a competitive salary, our benefits package is designed to support your wellbeing and reward your contribution, including:​

• Flexible and hybrid working options​
• 25 days annual leave plus bank holidays, increasing with service, with the option to buy or sell days​
• Financial security through life assurance and a competitive pension scheme, with access to private medical
• insurance through both company-funded and self-funded options​
• Greener travel options through our electric car scheme and cycle to work programme​
• A vibrant social culture with regular team and firm-wide events​
• Enhanced maternity and paternity pay to support you and your family through life’s important moments​
• Employee resource groups promoting inclusion and connection​
• “Dains in the Community”, supporting charity, wellbeing and local initiatives​