Regional Support Manager

Position Title: Regional Support Manager

Department: Operations

Reports To: Director of Operations and Vendor Partnerships

Travel: This role may require up to 50% travel

Location: Lakewood, CO

FLSA Status: Salaried, Exempt

About Woodhouse Woodhouse is a sanctuary that goes beyond a day of wellness, nurturing guests to integrate

mood-care practices into their daily lives. Every moment of our experience connects guests

to their overall well-being. Our guests leave feeling more alive, joyful, and connected. We

are currently looking for a Regional Support Manager to help us reach this vision. The

Regional Support Manager is the representation of The Woodhouse Day Spas brand to the

franchisee community. They drive the overall satisfaction of Spa guests, profitability, and

adherence to brand standards. They also embody and foster all aspects of the brand,

culture, and core values to protect the franchisees’ investment and future.

Key Responsibilities OPERATIONS

• Develop and maintain relationships with existing/new Franchise Owners and

their teams for strong collaboration and business leadership.

• Travel to support new/existing spas in all facets of our Success Model (People,

Operations, Marketing, Financials, and Relationships).

• Perform Store Operations Visits at least one time per quarter
• Provide leadership by generating excitement, enthusiasm, a positive attitude

and commitment to company values and objectives

• Provide ongoing support and coaching for franchisees in-store operations, new

implementations and marketing initiatives while ensuring compliance with

WH franchise standards

• Assist the Training and Marketing team in creating new tools and materials as

needed

• Understand and be able to analyze the region’s Key Performance continuously

Indicators (KPI’s) to uncover trends and poor performance symptoms and to

provide intelligent, effective, and timely solutions for market and studio growth

• Lead and Conduct “Spa Visits” to provide coaching and feedback regarding the

results from the visit to support brand protection initiatives

• Monitor Franchise performance through Key Performance Indicators, P&L

Analysis, and through Quarterly Business Reviews with the franchisees

• Identify and Manage “At Risk” Spas; Evaluate individual franchise leadership

engagement, guest and employee culture, business plan quality & business

review, organizational structure, and provide coaching for improving overall

effectiveness.

• Monitor and provide feedback to franchisees on Operational execution and

performance.

• Consistently act in a manner that is in line with our core values

Required Skills & Qualifications

• Excellent Communication skills
• Experience with managing a team
• High level of Integrity
• Experience with a P&L
• Professional and solution-oriented with an ability to resolve conflict
• Ability to stand for long periods of time
• Ability to Travel
• Ability to lift 50 pounds

This is a full-time, salary-exempt position. 10% Bonus Opportunity.

Compensation: $65,000.00 - $75,000.00 per year

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location