Regional Technical Support - ICE Professional

Job highlights

• Required Experience
• Great communication skills in English is a must be requirement
• Presence of mind with a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement
• Fluency in Hindi and regional language will be good to have

Group Company: TVS Motor

Designation: Regional Technical Support - ICE

Office Location: Noida

Job Summary

Sustain and Improve after sales technical support for ICE Vehicles by owning Vehicle Performance Satisfactory (VPS) First Time Right (FTR) metric for their zones.

Target Industry

Target Companies / Industry / Sector: Automobile

Education Qualification

• B.Tech / M.Tech Automobile/Mechanical

  Required Experience

• Total 3 to 5 years Field experience and Handling customer complaints

  Key Words / Must Have Skills

• Core tech

• Zonal lead service

• Zonal technical manager

• Field technical

  Competencies

• Product Awareness

• Problem Solving

• Automotive Fundamentals

• Product Service

• Information Systems

  Role Description

• Ability to liaison with Dealer, Area team (Sales/Service), Relationship team and HO based teams.

• Great communication skills in English is a must be requirement. Fluency in Hindi and regional language will be good to have.

• Presence of mind with a combination of situational awareness and an ability to proactively address concerns and anticipate issues based on the available data is a key requirement.

• Candidate should be passionate about the product. Curiosity and excitement about new technology is a great thing to have.

  Managing Points (Key KPI/KRA's)

• ICE Service VPS for their zone

• ICE Service FTR for their zone

• M2 / M3 action implementation at dealer level tracking

• Quality PPFR Incident raised Vs Parts dispatch to HO status Tracker - Received % of PPFR parts from field

• % of Technical HOCC complaints closure where M1 /M3 solution available within 48 hours. (excluding complaints related to parts/solution not available)

• No. of OJTs per zone (every month at least 10)

• Service Camp at low VPS dealers (1 camp per month per SE's)

  Key Role Description

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