Regional Training Manager - Madurai - Chola Gold Loan

Regional Training Manager Gold Loan (NBFC)

Roles & Responsibilities

Position Summary:
Responsible for managing and driving training and development initiatives across the assigned region to improve employee capability, sales performance, operational efficiency, customer service, and compliance.

Key Responsibilities

• Develop and implement regional training plans and calendars based on business requirements.
• Conduct induction and onboarding training for new employees.
• Deliver training on Gold Loan products, sales techniques, customer acquisition, and relationship management.
• Train branch teams on Gold Loan processes, KYC, documentation, loan processing, renewals, closures, and customer service.
• Provide basic training on gold appraisal processes, safety, and operational controls.
• Identify training gaps through branch visits, employee performance, audits, and business results.
• Conduct regular refresher, behavioral, sales, and compliance training.
• Partner with Regional/Business Heads to identify capability requirements and improve team productivity.
• Develop training content, presentations, assessments, and learning materials.
• Conduct training effectiveness assessments and track post-training performance.
• Monitor employee participation, attendance, assessments, and training completion.
• Maintain accurate training MIS, reports, calendars, and documentation.
• Coach and mentor Branch Managers, Relationship Managers, and other branch employees.
• Ensure employees understand and follow company SOPs, RBI/NBFC guidelines, KYC, AML, and compliance requirements.
• Conduct field/branch visits to provide on-the-job coaching and identify operational gaps.
• Support business teams in improving sales conversion, portfolio growth, customer retention, and productivity.
• Coordinate with HR, Operations, Compliance, and Business teams for effective learning initiatives.
• Continuously evaluate training outcomes and recommend improvements to regional leadership.

Key Performance Areas

• Training coverage and completion.
• New employee induction effectiveness.
• Improvement in sales productivity.
• Employee skill and competency development.
• Training effectiveness and assessment scores.
• Compliance and process adherence.
• Reduction in operational errors.
• Improvement in customer service standards.
• Training MIS and reporting accuracy.

Preferred Profile

• Qualification: Any Graduate/Post Graduate.
• Experience: 6 to 10 years, preferably in BFSI/NBFC/Banking, with relevant training experience.
• Strong knowledge of Gold Loan business, sales, operations, and compliance.
• Excellent presentation, communication, coaching, and stakeholder-management skills.
• Willingness to travel extensively across the assigned region.

Contact details

[email protected]

Rabin Singh - 8144944345