Registered Branch Manager

Registered Branch Manager – Domiciliary Care

Location: Chelmsford, CM2 0HX
Salary: £40,000–£42,000 per annum
Contract: Full-time, permanent
Working pattern: Monday to Friday, in person

About the role

Supreme Care Services Ltd is seeking an experienced Registered Branch Manager to lead our Chelmsford domiciliary care service.

You will oversee two teams delivering a substantial volume of care hours across two contracts. Supported by an existing Deputy Manager, you will lead branch operations, develop your teams and ensure service users receive safe, reliable and person-centred care.

This is an opportunity for a confident leader to take ownership of branch performance, strengthen service delivery and contribute to sustainable business growth.

You must have at least two years’ experience as a Registered Branch Manager within domiciliary care.

Your responsibilities

Operational leadership

• Become the CQC Registered Manager for the branch, taking responsibility for the day-to-day management, quality and safety of the service.
• Work closely with the Deputy Manager to coordinate branch operations and provide clear leadership across both teams.
• Ensure care delivery meets assessed needs, commissioned hours and contractual requirements.
• Oversee staffing, rotas and resources to maintain reliable care delivery.
• Resolve operational issues promptly and maintain effective contingency arrangements.
• Support office set-up and service expansion activities where required.

Quality and compliance

• Ensure the service meets CQC requirements, contractual obligations and company policies.
• Promote care that respects service users’ dignity, independence, preferences and wellbeing.
• Oversee care planning, risk assessments, quality audits and accurate record-keeping.
• Manage safeguarding concerns, complaints and incidents, ensuring appropriate escalation, investigation and follow-up.
• Review policies and procedures and implement improvements arising from audits, feedback and service reviews.

People management

• Lead, motivate and develop staff, setting clear expectations and maintaining accountability.
• Oversee recruitment, induction and workforce planning.
• Ensure staff receive regular supervision, appraisals and appropriate training.
• Address performance and conduct concerns through the relevant company procedures.
• Build a professional, supportive team culture focused on quality care.

Relationships and business development

• Build effective relationships with service users, families, local authorities, commissioners and other professionals.
• Represent the company at professional meetings, service reviews and contract discussions.
• Monitor branch performance and identify opportunities to improve quality and operational efficiency.
• Develop the business while ensuring staffing and resources can support new commitments.
• Keep your knowledge of sector developments and best practice up to date.

Essential experience and qualifications

• At least two years’ experience as a Registered Branch Manager within a domiciliary care agency.
• Level 5 Diploma in Leadership for Health and Social Care, or an equivalent relevant Level 5 qualification.
• Proven experience of leading care teams and managing a substantial volume of commissioned care hours.
• Strong knowledge of CQC requirements, safeguarding and quality assurance.
• Experience of recruitment, staff development, performance management and workforce planning.
• Strong IT skills, with the ability to maintain accurate records and produce clear reports.
• Excellent written and verbal communication skills.

About you

You will be an organised, approachable and accountable leader with sound judgement and strong attention to detail. You will be comfortable managing competing priorities, addressing problems promptly and supporting your team through operational challenges.

You will bring integrity, resilience and a practical commitment to improving services and developing the business.

Desirable

• Experience using Access Group, CM2000 or similar care management systems.
• A valid driving licence.

What we offer

• Salary of £40,000–£42,000 per annum.
• Support from an existing Deputy Manager.
• Company pension.
• On-site parking.
• Company events.
• Opportunities for personal and professional development.

How to apply

Please submit your CV and a covering letter outlining your experience of managing domiciliary care services, leading teams and maintaining quality and compliance.

You must be able to commute reliably to Chelmsford, CM2 0HX, or relocate before starting employment.

Job Type: Full-time

Pay: £40,000.00-£42,000.00 per year

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person