Registered Care Manager

About the Role

Ravenstone Recruitment are seeking an experienced and committed Registered Manager to oversee the day-to-day management of two domiciliary care operations. The successful candidate will be responsible for ensuring the delivery of safe, effective, high-quality, person-centred care while maintaining full compliance with all relevant regulatory, legislative and safeguarding requirements.

The role requires an experienced care professional with strong leadership, organisational and commercial skills, who is passionate about delivering excellent outcomes for clients and developing a high-performing care team.

Job Purpose

To be accountable for the management and day-to-day running of two domiciliary care operations, ensuring compliance with all relevant regulatory requirements, legislation and quality standards.

Key Responsibilities

• Work closely with senior management to coordinate and develop a high-quality private domiciliary care service for people within the local community.
• Act as the Registered Manager for the regulated activities across two operations.
• Oversee compliance with relevant regulators, legislation, statutory requirements and internal quality standards.
• Promote the highest standards of care and service, with a strong focus on person-centred care and individual outcomes.
• Manage the client acquisition process from initial enquiry through assessment and conversion, ensuring all processes are followed appropriately.
• Conduct client assessments, develop care plans and complete risk assessments in accordance with legal, regulatory and organisational requirements.
• Ensure effective quality-control systems are in place and conduct regular quality assurance visits and reviews.
• Continuously review and improve systems, processes and practices to ensure an effective, efficient and high-quality service.
• Effectively manage complaints, incidents and safeguarding concerns, undertaking investigations where required and implementing appropriate improvements.
• Ensure relevant notifications, reports and information are submitted to regulatory and statutory bodies, including the CQC, Care Inspectorate, Care Inspectorate Wales, RQIA and safeguarding authorities, where applicable.
• Promote a positive workplace culture based on professionalism, respect, dignity, compassion and high standards of care.
• Develop strong relationships within the local community and promote awareness of the care service through networking and appropriate digital channels.
• Provide effective leadership to the care and office teams, ensuring excellent service delivery and appropriate management of workloads.
• Ensure safe staffing levels are maintained and that the service has the appropriate resources to meet client needs.
• Support the recruitment, induction, supervision, training and development of care professionals and office-based staff.
• Participate in disciplinary investigations, interviews and meetings in accordance with organisational policies and employment legislation.
• Ensure policies, procedures and working practices are understood and consistently followed by all employees.
• Support the management of payroll, financial controls and operational budgets.
• Maintain accurate and reliable client, employee and operational records across relevant systems.
• Ensure data is accurate, up to date and handled in accordance with relevant data protection requirements.
• Keep up to date with changes in legislation, regulation, best practice and professional standards within health and social care.
• Identify personal and professional development needs and take appropriate action to maintain and enhance knowledge and competence.
• Contribute to the ongoing development, growth and sustainability of the care service.

Essential Criteria

• Extensive experience within health and social care, with a proven track record of delivering consistently high levels of customer service.
• Proven experience of leading, managing, training and developing a team to deliver high-quality domiciliary care services.
• Hold, or be willing to work towards, a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or an equivalent qualification.
• Excellent knowledge and understanding of regulatory, compliance and legislative requirements within health and social care.
• Strong experience in conducting care assessments, developing care plans and completing risk assessments.
• Good understanding of operational systems, processes and quality assurance.
• Excellent interpersonal, communication and relationship-building skills.
• Ability to motivate, inspire and lead others effectively.
• Strong organisational, time-management and planning skills.
• Ability to manage a broad range of responsibilities and contribute to the development and growth of care services.
• A genuine commitment to providing safe, high-quality, person-centred care.
• Commercial awareness, with strong influencing, negotiation and decision-making skills.
• Demonstrable experience of achieving service development or business growth objectives.
• Ability to work accurately and effectively under pressure.
• Ability to remain calm, responsive and adaptable when managing multiple priorities and competing demands.
• Flexibility to meet the operational needs of the service, including participation in an on-call rota.
• Good working knowledge of IT systems, including Microsoft Office or Google Workspace, databases and virtual communication platforms, with the ability to learn and adopt new technologies.
• Full UK driving licence and access to a suitable vehicle, due to the requirement to travel throughout the community, conduct client assessments and support staff and service users when required.

Benefits to working with Ravenstone UK Recruitment

• Person Centred Approach - Ravenstone UK Recruitment ensures our candidate's skills and experience are best matched with the client they will be supporting.
• Pre-employment checks - Ravenstone UK Recruitment will ensure all your pre-employment checks are completed ahead of you commencing with your new employer. We will assist with the application and cost of a DBS check, obtaining sufficient references and completing Right to Work checks.
• Post placement support - once you have started in your new role with your new employer, Ravenstone UK Recruitment will provide support following your placement to ensure you are enjoying your new role.

Please note all employment is subject to satisfactory DBS checks, references, and the right to work in the UK.

Website: https://www.rukr.co.uk

Office Number: 0208 154 9000

Email Address: [email protected]

Pay: £34,000.00-£45,000.00 per year

Work Location: In person