Registered Nurse

About the Practice

We are a membership-based, holistic family medicine clinic that operates outside of insurance. Our care model relies on strong teamwork, clear communication, and well-defined roles to support safe and efficient patient care. We respect patient autonomy and support informed, shared decision-making, recognizing that patients may choose different paths in their care.

Medical Assistants in our clinic play an integral role in both patient-facing care and behind-the-scenes coordination, including inbox management, visit preparation, and adherence to clinic protocols. Our team values respectful, professional communication with patients and each other, especially during high-volume or high-stress moments.

Schedule: Full-time, day shift, Monday–Friday

Starting Hourly Rate: $17

Clinical Responsibilities

• Perform general patient care responsibilities including checking schedules and organizing patient flow
• Record patient vital signs and accompany patients to exam rooms
• Collect specimens, perform phlebotomy, administer injections, and assist providers and nurses as needed
• Prepare patients for examinations and treatments
• Relay instructions to patients and families in a clear, professional manner
• Answer phone calls and provide pertinent information
• Assist with the preparation and administration of IV infusions in accordance with clinic protocols and under provider direction
• Instruct patients on basic testing requirements (e.g., clean-catch urine collection, phlebotomy, pap tests)

Clerical & Care Coordination Responsibilities

• Send and receive patient medical records
• Obtain lab and imaging reports, hospital notes, and referral information
• Complete forms and requisitions as needed
• Organize medical records (labs, progress notes, reports) to ensure providers have all necessary information available for patient visits
• Scan and upload medical information to prepare charts for patient encounters

Inbox, Scheduling & Communication

• Manage patient communication through the clinic messaging platform
• Triage incoming messages using SBAR, gather pertinent information, and route tasks appropriately to providers or nursing staff
• Assist with patient scheduling according to clinic protocols, ensuring urgent concerns are escalated appropriately and non-urgent issues are scheduled for visits when indicated
• Educate patients on the clinic’s membership-based model, transparent pricing structure, and available services, answering basic questions to help patients fully utilize and benefit from care
• Communicate with patients in a calm, empathetic, and professional manner, including during emotionally charged or stressful situations

Environmental & Safety Responsibilities

• Set up instruments and equipment according to protocol
• Clean exam and procedure rooms, instruments, and equipment between patient visits
• Inventory, sort, store, and restock supplies and exam rooms
• Properly dispose of expired medications and supplies
• Adhere to sterile techniques and universal precautions
• Follow manufacturer guidelines for point-of-care testing and phlebotomy equipment
• Ensure equipment is in proper working order
• Check the clinic environment at the start of the day to ensure hallways are clear, containers are closed, and rooms are clean and hazard-free
• Assist in identifying actual and potential risks to patient safety and report concerns to the physician and practice manager in a timely manner

Teamwork & Quality Improvement

• Communicate patient- or staff-related concerns to the practice manager in an objective and timely manner
• Actively participate in clinic huddles and offer suggestions to improve patient care and clinic flow
• Participate in quality improvement initiatives and assist with data collection as needed
• Work collaboratively within defined roles and workflows to maintain task continuity and avoid duplication of work
• Give and receive feedback in a professional and constructive manner

Additional Information

• May perform additional duties as assigned

This Role Is a Good Fit If You:

• Respect patient autonomy and are able to support informed decision-making without judgment, even when patients decline recommended treatments
• Are organized, detail-oriented, and comfortable following structured workflows
• Can triage and prioritize tasks independently while working collaboratively within a small team
• Communicate clearly and respectfully while maintaining professional boundaries with patients and team members
• Are comfortable communicating with patients in a calm, empathetic, and professional manner, including during stressful or emotionally charged situations
• Are comfortable managing inbox messages and coordinating care behind the scenes, not just rooming patients

Required Qualifications:

• Clinical Medical Assistant Certification or equivalent hands-on clinical experience (examples of equivalent experience include EMT-B, clinical technician, or similar patient-care roles)
• Experience with direct patient care, including vital signs, specimen collection, and patient preparation.
• Demonstrated phlebotomy experience
• Strong communication skills, including the ability to interact with patients in a calm, professional, and empathetic manner
• Strong organizational skills and ability to prioritize tasks
• Comfort using electronic medical records (EMR) and digital communication platforms

Preferred Qualifications:

• Prior experience in family medicine, functional medicine, or outpatient clinic settings
• Experience in a membership-based, concierge, or non-insurance clinic model
• Customer service experience

Pay: From $22.00 per hour

Application Question(s):

• Do you have independent phlebotomy experience in a clinical or outpatient setting? If yes, please briefly describe your experience, including setting, frequency and comfort level.
• Are you comfortable performing injections and assisting with IV infusions under provider direction?
• Do you have hands-on experience performing direct patient care (taking vitals, preparing patients, collecting specimens)? If yes, please briefly describe your experience.
• Have you previously managed patient communication through an EMR or messaging platform (triaging messages, gathering information, and routing tasks to providers or nursing staff)? If yes, please briefly describe the platform you used and your responsibilities.
• Are you comfortable prioritizing and triaging patient concerns, distinguishing between urgent issues that require immediate escalation and non-urgent issues that can wait for a scheduled visit?
• This clinic respects patient autonomy and supports informed decision-making, even when patients decline recommended treatments. Are you comfortable working in this environment?
• Describe a time when you had to communicate with a patient who was upset, frustrated, or disagreed with care instructions. How did you handle the situation?
• Are you comfortable giving and receiving feedback in a professional and constructive way?

Experience:

• LVN: 3 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• San Antonio, TX 78213 (Required)

Work Location: In person