Registered Service Manager (Ofsted)

Job Summary

Full time – Registered Service Manager

We are looking for enthusiastic, motivated, energetic and conscientious Leader to join our supported living Service in the Solent area of Hampshire.

About our Organisation

TESSAA is an expanding, dynamic Supported living provider registered with Ofsted that strongly believes in providing opportunities for young people 16 - 24 to meet their full potential. TESSAA is committed to safeguarding and promoting the welfare of children, young people and families and we expect all staff to share this commitment.

About our Supported living service

TESSAA are actively seeking a full time professional to lead our dedicated team and service supporting young people to transition into independent living. This essential role ensures is to provide a nurturing and stable environment within TESSAA’s culture and ethos, in a Supported living home.

TESSAA have a number of Supported Living homes for young people. They consist of a collection of small family homes and can accommodate a number of residents at a time. Each young person has their own private room and shared access to communal areas.

About the role

As Registered service manager, you will take the lead in ensuring the highest standards of support and accommodation for our young people.

This role encompasses more than just managing day-to-day operations; it involves championing an environment that is nurturing and safe, fostering growth, resilience, and a sense of belonging.

The key responsibilities

· As the Registered Service Manager, you will be the Ofsted registered person responsible for the day-to-day management, regulatory compliance, and strategic oversight of 4 supported accommodation services for 16–17-year-olds and above. You will ensure that all homes meet regulatory standards, deliver safe, empowering, high-quality support, and all legal requirements under the Supported Accommodation Ofsted framework. Your role is pivotal in delivering high standards of support, promoting independence, and ensuring positive outcomes for young people preparing for adulthood. You will oversee deputy house managers, staff teams, and day to day operations to ensure excellence across all sites.

· To support in updating Polices & Procedures, Oversight of Regulatory Compliance & Governance and Maintain Ofsted registration for all 4 homes in line with statutory Ofsted requirements.

· Ensure each home consistently meets the Quality Standards outlined in the Supported Accommodation Regulations.

· To have full oversight of all training alongside the nominated individual and book/ facilitate training within the company.

· Ensure timely notification to Ofsted and placing authorities of all serious incidents, including safeguarding concerns, in line with regulatory timeframes and internal procedures. Ensure timely notification to LADO for all staff incidents including safeguarding concerns, in line with regulatory timeframes and internal procedures. Monitor incidents, risks, and safeguarding concerns, ensuring timely and appropriate responses.

· Prepare for and lead Ofsted inspections, responding to any areas for improvement effectively. Attend professional network meetings as needed to address urgent operational or safeguarding matters. Safeguarding & Young Person Outcomes.

· Oversee Ofsted compliance. Ensuring the homes meet all Ofsted regulations and standards, including conducting regular checks, and implementing improvements based on inspection findings.

· Ensure all regulatory and internal documentation (Reg 32 report, risk assessments, support plans, and meeting records) are reviewed regularly, and actions are recorded and implemented.

• Conduct weekly site visits to each supported accommodation setting to ensure compliance with regulatory standards, review the quality of care, and provide direct support to staff and young people.

· Adapting and maintaining spread sheets involving, staff holiday accruals, sickness, training matrix.

· Oversee Safeguarding and incident tracker with deputy house managers and safeguarding lead.

· Lead and inspire the support team, delivering supervisions, probations, and appraisals. Providing guidance, support, and training to ensure high quality care delivery and adherence to regulatory guidelines and standards.

· Work closely with the support team to develop and implement support plans and safety plans tailored to meet the needs of each young person, ensuring their well-being.

· Plan and Lead team meetings, and multidisciplinary discussions to ensure effective communication, coordination, and collaboration with external stakeholders.

· Maintain accurate records, reports, and documentation in compliance with regulatory requirements and organisational policies.

· Handle any crisis situations or incidents promptly and effectively, ensuring appropriate safeguarding procedures and strategies.

· Promote the involvement of young people in decision-making processes, actively encouraging their participation and listening to their perspectives.

Key requirements

· Minimum of 3 years’ experience working with young people aged 16–17 in supported accommodation, leaving care, or related regulated settings. Level 5 Diploma in Leadership and Management for Residential Childcare, or equivalent (or willingness to complete within agreed timeframe).

· Knowledge of Supported Accommodation or Residential homes, Ofsted, and the daily oversight to ensure service runs effectivity, overseeing staffing, hours, recruitment, safety and compliance.

· Experience preparing for and leading Ofsted inspections or other regulated service audits.

· Strong safeguarding knowledge, including experience responding to/and escalating safeguarding concerns.

· Demonstrated ability to work with young people with complex needs, including mental health, CSE, CCE, domestic violence, gang affiliation, substance misuse, and refugee/asylum backgrounds.

· Service Leadership & Management - Provide direct leadership to managers at each home. Strong leadership and people management skills, including performance management, supervision, and team development.

· Promote a positive working culture, staff retention, and morale. Recording positives outcomes with the team day to day and advocating for your team’s needs.

· Understand the importance of regular supervision and reflective practice.

· Oversee and monitor day-to-day operations across the homes.

· Minimum of two years’ experience working within children's and social care, supported accommodation or similar setting.

· Knowledge of regulatory requirements, legislation and best practises in supported accommodation, safeguarding and child protection.

· Demonstrated leadership and management skills, with the ability to inspire and motivate a diverse team.

· Strong communication and interpersonal skills, with the ability to build positive relationships with staff, young people, families and external stakeholders.

· A compassionate and empathetic nature, with a genuine commitment to improving the lives of young people.

· Excellent organisational skills, with the ability to manage priorities, meet deadlines and handle multiple responsibilities effectively.

· To challenge attitudes and practices that can be perceived as discriminatory and to be accepting and non-judgmental of others.

*Due to the age group of our residents all applicants need to be over 23 years of age.*

Training

· NVQ Development

· Monthly reflective practice sessions with a clinical psychologist

· Role enhancing training

· Dan Hughes- PACE training

· Trauma Informed

Staff benefits

· Employee Assistance Programme

· Private health care insurance

· Monthly reflective practice sessions with a clinical psychologist

· Four paid wellbeing days per year

· Employee Referral Programme

· Company Pension

· Work social events

Job Type: Full-time

Expected hours: 40 per week

Schedule: Mon – Fri 9-5

Licence/Certification: NVQ Level 5 in leadership and management (Essential)

Ability to Commute: Portsmouth / Fareham (required)

Work Location: In person

All candidates must have a full driving licence and have access to the use of a car. Successful candidates will be required to provide an enhanced Disclosure (DBS). The disclosure cost will be met by TESSAA.

Pay: £42,000.00-£48,000.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Private medical insurance

Work Location: In person