REGISTRAR

The Emergency Department Registrar obtains and completes accurate demographic and billing information to insure a clean bill, which in turn will decrease A.R. days. The Registrar acts as a liaison between the physicians and admitting department concerning admitting procedures, authorizations, and patient orders to comply with all state and federal regulatory agencies that govern the healthcare industry. Keeps informed by the department Manager, or Team Leads, of any new government policies or regulations that apply to these duties.

POSITION SPECIFIC DUTIES (other Duties May Be Assigned) 1 Collects and enters patient demographics accurately (goal is 98% accuracy) and completely, at time of admission or registration to secure payment, facilitate billing, and account follow-up; obtains consents and

signatures to deliver treatment and submit billing; provides Advance Health Care Directives information and Conditions of Admission to patients consistently and provides explanation of each form signed.

2 Provides high level customer service in a prompt, courteous, and knowledgeable manner; answers telephone in a professional, courteous and timely manner by identifying department, name, and “How may I help you?”

3 Demonstrates effective communication skills verbally and in writing, including ability to review and understand hospital and department policies and procedures.

4 Maintains a working knowledge of insurance plans, including but not limited to commercial payers, Medicare, Medi-Cal, Workers Compensation, HMOs, PPOs, and the authorization process required; Keeps current with policies pertaining to JCAHO, CMS, EMTALA, OBRA, and Title XXII

5 Determines insurance requirements for elective admissions and outpatient services; defers surgical admissions to the patient financial advisors for clearance and benefits (Pre-Registration Registrar only).

6 Maintains proficient knowledge of the MS4 database and related programs accessed to register and admit patients, including but not limited to ABN Checker, DDE, and AVES.

7 Answers at Seton Coastside the main switchboard and transfers calls to appropriate departments.

QUALIFICATIONS/JOB REQUIREMENTS EXPERIENCE

• A minimum of one-year patient registration experience in an acute facility. More years of experience may be required if hired in a registration area that demands more experience. Work in a physician’s office may be substituted for an acute hospital setting if duties are similar.

OTHER SKILLS, ABILITIES; KNOWLEDGE

• Must type 45 wpm using both alpha and numeric keys.