REGISTRAR

Salina Regional Health Center

REGISTRAR

POSITION SUMMARY
This position registers patients by interviewing and entering demographical data into the health center's computer system and preparing forms and patient ID band. Registars also perform collection duties including point of service collections, payment of bills, cashing personal checks and other miscellaneous duties. The registrar handles customers of all ages and ensures no minor patient is left unattended in the Registration area. Provides an escort to any area for all minor patients and any patient in need.

POPULATION SERVED: Neonate, Infant, Child, Adolescent, Adult, Geriatric
OSHA CATEGORY III

ESSENTIAL JOB FUNCTIONS

QUALITY
Accurately pre-registers/registers patients for services.
Using National Patient Safety Standards, properly identifies patients using two or more identifiers (i.e. name, date of birth, social security number).
Arranges and collects point of services payments.
Transfers and dismisses patients as orders are received in the computer system.

ACCESS
Efficiently provides nursing units and ancillary departments with an appropriate patient account to begin or continue patient care.
Provides physician offices with patient information as requested.
Helps to coordinate patient and family lodging pre and post services as needed.

STEWARDSHIP
Makes appropriate patient type changes matching correct accommodation/type as ordered through health center computer system.

ORGANIZATIONAL VALUES

PATIENT CENTERED
Keeps the welfare of the patient at the center of all decisions and actions by maintaining a customer-centered focus at all times.
Advocates for patients and their families by practicing behaviors that create a culture of patient focused activity.

QUALITY
Expects excellence of self and others.
Questions the status quo; uses creativity and innovation to engage in performance and process improvement.
Identifies and mitigates risk.

INTEGRITY
Is honest and ethical in all matters.
Demonstrates teamwork/cooperation within and across departments, understanding others perspectives and resolving conflict constructively.

TRUST
Safeguards the privacy, security, and confidentiality of protected health information at all times.
Treats all people with dignity; supports diversity; and understands related issues.
Is flexible and adaptable to change; demonstrates a positive and supportive attitude; and willingly accepts change.

SUSTAINABILITY
Holds self and others accountable in the use of SRHC supplies, and completion of tasks in a timely, efficient, and productive manner.
Volunteers for or accepts new or additional duties/responsibilities for the greater good of the department, organization, and/or patient.

POSITION QUALIFICATIONS

MINIMUM EDUCATION
None

MINIMUM EXPERIENCE
None

REQUIRED REGISTRATION/LICENSE/CERTIFICATION
Applicable Resuscitation and other position-related certifications must be obtained within the timeframe established by SRHC policy.

PHYSICAL DEMANDS
Lifts, positions, pushes and/or transfers up to 20 pounds
Prolonged, extensive or considerable sitting/standing/walking
Occasional reaching, stooping, bending, kneeling, crouching
Manual dexterity and mobility
Near acuity: ability to see clearly at 20 inches or less

WORKING CONDITIONS
Exposed to unpleasant elements (accident, injury, illness, etc.)
Subject to varying and unpredictable situations
Subject to emergency or crisis situations
Subject to many interruptions; pressure due to multiple calls, inquires, and/or deadlines
Subject to irregular hours (days, evenings, nights, weekends, holidays)

EMPLOYEE ACKNOWLEDGEMENT
In signing the job description, I attest that I will adhere to Salina Regional Health Center’s policies, procedures, and regulatory standards, including but not limited to complying fully with the Corporate Compliance Program and Code of Ethical Conduct; and participating actively in the Quality Assessment and Performance Improvement Plan, including identifying and mitigating risk to patients.

I acknowledge that I have read, understand, and accept the qualifications, responsibilities, and performance expectations outlined in the job description.  I recognize that these duties form the basis for my performance evaluations, and that management reserves the right to assign additional tasks or change existing essential job functions as operational needs dictate.  I confirm that I am able to perform the essential functions of this position with or without reasonable accommodation.