Registrar Operations Coordinator

Position Classification

FT Admin hourly

Position Summary

Provide broad, cross-functional operational support to the Office of the Registrar. This position works across all functional areas of the office, including the Transfer Team, Registration, and Records, to document and standardize office procedures, analyze operational and enrollment data, identify opportunities for efficiency, and support the Associate Vice President and University Registrar on special projects. Unlike positions assigned to a single functional area, this role is designed to move where support is most needed, giving the office added flexibility and a consistent point of contact for process documentation, data review, and project coordination.

Essential Duties and Responsibilities

List of essential functions with estimated percentage of time:

• Assist the Transfer Team with processing transfer credit, supporting the degree audit tool, and providing coverage during peak enrollment and evaluation periods.
• Create, maintain, and regularly update the Office of the Registrar's procedures manual, documenting standard operating procedures for registration, records, transfer, and front counter functions.
• Provide backup support at the front counter and with general customer service and data entry duties as needed.
• Collect, review, and analyze operational, enrollment, and student records data; prepare reports and recommendations for the Registrar and Associate Registrar to support decision-making.
• Support the Registrar on special projects, including system upgrades or implementations, policy and procedure reviews, and cross-departmental initiatives.
• Identify office-wide process improvement opportunities, research best practices at peer institutions, and recommend changes to workflows, forms, and communications; recommendations are reviewed and approved by the Registrar or Associate Registrar prior to implementation.
• Perform other duties as assigned.

Minimum Qualifications

Education – A college degree or four to eight years of work experience in a related field.

Employment - Two years to five years (Equivalent combination of education and employment).

Preferred Qualifications

Prior experience in a registrar's office, enrollment services, or other higher education administrative setting is preferred. Experience with process improvement, project coordination, or technical writing/documentation is a plus.

Knowledge, Skills, and Abilities

Strong written and verbal communication skills, with the ability to write and organize clear procedural documentation. Proficiency in Microsoft Excel and other data and reporting tools, with the ability to analyze operational data and summarize findings for non-technical audiences. Familiarity with student information systems (e.g., Banner, Colleague, or Workday Student) and degree audit software preferred. Strong organizational skills and the ability to manage multiple, competing priorities across different functional teams. Ability to work both independently and collaboratively, building effective working relationships across the office. Discretion in handling confidential student records and FERPA-protected information.

Physical Requirements

Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Salary/Pay Information

Commensurate with experience.

Anticipated Schedule

Monday to Friday 8.30 Am to 5.00 PM. Some weekend or alternate hours may be required.

Req Benefits:

At the University of Detroit Mercy we continually strive to provide a high-quality, comprehensive benefits package to our valued employees. We offer our employees the following:

Medical

• Three health plans to choose from with a large national provider network

Dental

• Option to purchase additional dental plan through Sun Life
• Dental Care is available at the School of Dentistry to the employee, the employee's spouse or legally domiciled adult and dependents (dependents shall be as defined for Internal Revenue Service purposes).
• The fee for such services shall be waived for the employee, the employee's spouse or legally domiciled adult and dependents, up to a cap of $3,000 per individual per calendar year. Beyond the $3,000 cap amount, employees will be responsible to pay 25% of any remaining fees for the balance of that year.

Vision

• Option to purchase additional vision plan through Heritage
• Vision benefits available at Detroit Mercy Eye Institute
  • $35 Comprehensive Eye Exam
  • Contact Lens Exam starting at $7o
  • 50% off Optical Frames
  • 25% off Sun Frames
  • 30% off Prescription Lenses
  • 20% off Prescription Contact Lenses
  • *Cannot be combined with insurance*

Health Savings Account and Flexible Spending Account options

Employee Assistance Program

• Provided to everyone in your household

Short-Term and Long-Term Disability

Life and AD&D

• One times base salary up to a hundred thousand dollars

Option to purchase additional life insurance, accident insurance, and/or critical illness insurance

Tuition Remission Benefit for you, your spouse, and children

Retirement Plan

• Employees have a choice of the following: Employees who contribute 3% shall receive an Employer contribution of 6%, and employees who contribute 4% in the plan shall receive an Employer contribution of 8%.

Michigan's largest, most comprehensive private University, University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Sisters of Mercy and Society of Jesus. Detroit Mercy seeks qualified candidates who will contribute to the University's mission, diversity, and excellence of its academic community. University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.

Compensation: Commensurate with experience