Registration Authority Administrator

The closing date is 23rd Aug 2026

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Anticipated Interview date(s) TBC

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Job summary

We are looking for a motivated individual to join our Smartcard team. The post holder will be responsible for delivering the duties associated with the issuing and processing of ID badges and Smartcards as a business as usual function by providing an efficient, helpful and supportive services to all managers, staff and where applicable external organisations.

This includes the registering of staff for Smartcards ensuring that they are compliant with GDPR requirements and standards outlined by Connecting for Health, and that cards are processed in a timely manner. They will be expected to support RA Agents in Trust with Smartcard issues and to be an additional point of contact to the Trust's central RA function. The post holder will be expected to manage their own workload on a day to day basis; training and supervision will be provided by the RA Coordinator.

At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

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Main duties, tasks & skills required

The post holder will be required to assist the Registration Authority (RA) Coordinator with the following duties. These will be performed under supervision and thorough training will be provided.

• Register staff for Smartcards and take photographs where necessary
• Process RA requests in User Identity Manager (UIM)
• Print Smartcards and post Smartcards
• Maintain a log of issued Smartcards and ensure Smartcards are received on time
• Attend to RA queries via phone or email
• Liaise with other departments to follow up on urgent access queries
• Regularly update the Trust's list of RA Agents and Smartcard Unlockers
• Receive leavers' Smartcards for cancelling
• Follow up leavers and deactivate access
• Follow up with users to ensure that each user only has 1 Smartcard
• Follow up expired Smartcards and ensure cards are renewed or cancelled accordingly
• Where necessary Synchronise users in both Mental Health and Community RiO Systems
• Liaise with other departments to arrange Smartcard registration of groups of students and junior doctors
• Schedule RA Agent training on behalf of the RA Coordinator
• Ensure user details in CIM and the Electronic Staff Record (ESR) are consistent.

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About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

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Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

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Person specification

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Qualifications

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Essential

5 GCSE (grades A-C) or equivalent including English and Mathematics or relevant subjects, or proven experience through practice

NVQ III in administration

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Desirable

ECDL

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Experience

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Essential

Knowledge of Microsoft Office and working with Word Excel and Outlook

Good IT skills

Accurate data entry skills

Good administrative and organisational skills

Excellent verbal and written communication skills

Good interpersonal skills

Numerate

Able to deal confidently and tactfully with people at all levels

Good telephone manner

Attention to detail

Knowledge and experience of using Microsoft at an intermediate level

Experience of working in a busy administrative environment

Experience in using databases to input maintain and report on personal information

Experience in delivering high standards of customer service

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Additional Criteria

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Essential

This role requires multi tasking on a regular basis and so experience in this type of environment would be advantageous

Good team player

Deliver high customer service when answering the phone, emails and face to face

Responsive and flexible

Adhered to deadlines

Solutions focussed

Works together as a team

Honest and open

Identifies and reports inefficiencies quickly

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For help with your application, contact:
Angela Gadsdon

[email protected]

07468537539

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Pay scheme

Agenda for Change

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Band

Band 3

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Salary

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£25760.00 to £27476.00 Yearly

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Contract

Fixed Term

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Duration

1 Year(s)

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Working pattern

Part-Time, Flexible Working

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Reference number

348-COR-12094

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Job locations

Moorgreen Hospital

Botley Road, West End

Southampton

Hampshire

SO30 3JB

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Attachments

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Job Description

Registration Authority Administrator JDPS.pdf – 251KB Opens in a new window

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Additional document 1

EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window

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