Registration Clerk

Join Our Team at Orthopedic Associates of Lancaster (OAL)

At Orthopedic Associates of Lancaster (OAL), we’re more than just a medical practice—we’re a trusted part of the community. For generations, families across Central Pennsylvania have turned to us for expert orthopedic care delivered with compassion, innovation, and integrity.

With five convenient locations—Lancaster, Willow Street, Manheim (at the Spooky Nook Sports Complex), Lebanon, and Ephrata—OAL offers a dynamic and patient-centered work environment. We’re proud to be consistently recognized for our cutting-edge technology, advanced procedures, and warm, professional staff. Our team includes not only leading orthopedic physicians and surgeons, but also dedicated professionals across clinical and administrative roles who make exceptional care possible every day.

OAL is privately owned by our surgeons and supported by a team of 400+ employees who share a commitment to excellence. At our Lancaster and Lebanon campuses, we operate our own outpatient orthopedic surgery center—NPSC—where we perform a wide range of surgeries, including total joint replacements, using the most advanced techniques available.

When you join OAL, you're joining a respected organization where your work makes a difference. Whether you’re clinical, clerical, or somewhere in between, we offer a culture of collaboration, opportunity, and purpose—all in service of helping people live stronger, healthier lives.

Job Summary:

The Registration Clerk is responsible for completing the registration process for all patients prior to their scheduled procedures, verifying all data in the surgery center's data processing system is complete, accurate and updated as necessary, and performing a variety of other administrative functions.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promotes the mission, vision, and values of the organization.
• Greet patients promptly as they enter the Center.
• Accurately enters patient information into software system.
• Verifies previously entered information is correct.
• Collects any patient responsibility payments upon registration.
• Provides patient with receipt for payment.
• Posts payment in software system correctly
• Answers incoming phone calls; triage to the appropriate person
• Maintains and balances cash bag daily.
• Scans and/or copies insurance cards and patient ID
• Ensures patient fills out and signs all relevant insurance and Center release forms.
• Closely adheres to Centers rules and regulatory compliance.
• Compiles and submits necessary clinical documentation for anesthesia provider.
• Accurately scans clinical documentation into Centers electronic medical records.
• Monitors and reports on completion of operative reports to ensure chart completeness within 30 days.
• Performs other administrative and clerical functions necessary to support the department.
• Other duties as required and assigned.

Required Qualifications:

• High school diploma or GED is required.
• Experience with Microsoft Office (Excel, Word) is required.

Preferred Qualifications:

• Prior experience in a medical office setting.
• Certification/Diploma from a vocational school or business school.
• Ability to utilize online payer specific manuals and medical policies.
• Ability to explain differences between, but no limited to, co-insurance; co-payment; deductible.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional.
• Basic mathematic skills and payment processing.
• Outstanding Customer Service skills.
• Must be able to work in a fast-paced environment.

Working Conditions/Physical Requirements:

Occasional exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
Physical demand requirements are in excess of those for sedentary work
Corrected vision and hearing to within normal range

Classification: Status of the job as defined by Orthopedic Associates of Lancaster and North Pointe Surgery Center as a Non-exempt, full-time position.

Our Commitment to Inclusivity:

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Equal Employment Opportunity (EEO) Compliance:

We are committed to ensuring accessibility for all users on our website. If you encounter any accessibility issues or require assistance with the application process, please contact our Human Resources department at [email protected].