Registration Executive

Automobile Dealership

Position: Registration Executive
Department: Registration / Operations
Reporting To: Registration Head

Job Purpose

To manage the end-to-end registration process of new cars with the RTO/Transport Department, ensuring accurate documentation, timely registration, proper coordination with customers and internal departments, and compliance with applicable RTO requirements.

Key Responsibilities

• Manage registration of all new vehicles delivered by the dealership.
• Prepare and verify vehicle registration documents before submission.
• Coordinate with RTO/Transport Department, customers, Sales, Finance and Insurance teams.
• Ensure accuracy of customer and vehicle details in registration applications.
• Process temporary/permanent registration and other applicable registration requirements.
• Coordinate for registration number allocation, HSRP and RC-related activities.
• Track all pending registration cases and ensure timely completion.
• Follow up on RTO objections, document deficiencies and portal-related issues.
• Ensure correct submission of documents such as invoice, insurance, applicable registration forms and customer KYC.
• Maintain proper records of registration applications, receipts, registration numbers and pending cases.
• Coordinate with the Sales/Delivery team to ensure registration-related activities are completed within the committed timeline.
• Handle customer queries regarding registration status and documentation.
• Maintain daily/weekly Registration MIS and report pending/overdue cases to management.
• Ensure compliance with dealership SOPs and applicable RTO processes.

Key KPIs

KPI

Focus

Registration TAT

Timely completion of registration

Documentation Accuracy

Minimum errors/rejections

Pending Cases

Control of ageing cases

RTO Coordination

Timely resolution of objections

HSRP/RC Tracking

Timely completion

MIS Accuracy

Correct & timely reporting

Customer Complaints

Minimum registration-related complaints

Candidate Profile

• Graduate in any discipline.
• 2–5 years of experience in automobile dealership registration/RTO operations preferred.
• Knowledge of RTO processes and vehicle documentation.
• Good coordination and follow-up skills.
• Good knowledge of MS Excel and MIS.
• Strong attention to detail.
• Good communication and customer-handling skills.
• Ability to manage multiple registration cases simultaneously.

Key Responsibility Statement

“To ensure accurate, timely and hassle-free registration of all new/POC vehicles through effective RTO coordination, documentation control, customer communication and systematic tracking of registration cases.”

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person