Registration Representative PD, Admitting

Essential Functions And Responsibilities Of The Job

• Ability to communicate effectively in written and verbal form
• Adheres to department policy of using two patient identifiers.
• Avoid HIPAA violations by choosing the correct MRN and interviewing, registering, and pre-registering patients timely and accurately in Epic.
• Ensures all registration forms are complete, signed, and scanned. Enter notes in Epic as required.
• Ability to provide excellent customer service using Simply Better and AIDET principles.
• Collects and posts payments timely and accurately. Immediately drop the payment in the safe or the cash drawer.
• Ability to follow company policies, support department performance improvement activities. (Staff meetings, employee engagement survey, education, and training activities)
• Maintains registration accuracy rate of 95% or better.
• Monitors and manages work queues.
• PBX: answer calls timely, professionally, and route calls appropriately. Ability to understand and follow all emergency codes and alarm paging protocols.
• Ability to be at work and be on time. Adheres to MHS time and attendance policy.
• Ability to follow company policies, procedures, and directives. Supports department performance improvement activities. (Meetings, employee engagement survey, education, and training activities)
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.

Experience List the minimum experience, skills, knowledge, and abilities required to do the job.

• 1-2 years of experience in hospital admitting, a physician's office, or equivalent healthcare
• Must communicate effectively and clearly both verbally and in writing
• Strong customer service skills
• General knowledge of insurance payors: PPO, HMO, POS, EPO, Medicare, Medi-Cal, & CalOptima
• Bilingual (English/Spanish, or English/Vietnamese) preferred
• Positive work ethic
• General computer skills required, including electronic medical record and Microsoft Office
• Knowledge of medical terminology

Education List the education licensures or certifications preferred or required to do the job.

• High school graduate preferred
• Medical Terminology related course or certificate preferred