Registration/Reception -- Patient Access

Full Time

Position summary: Responsible for providing effective customer service when utilizing the hospital Operator system and during face-to-face interactions with patients, family members, and hospital personnel. Will also collect accurate patient information and complete patient registrations in a timely manner.

Role qualifications:

Education

• High School graduate

Experience

• Customer service/Operator operations experience preferred

Licenses/Certificate

• None

Position Responsibilities:

• Answer Operator phones and direct calls to the appropriate offices.
• Print receipts and post payments to the correct accounts for all money received.
• Balance cash drawer daily and prepare daily deposits.
• Apply employee discounts and payroll deductions on patient accounts
• Answer patient questions regarding bills and direct them to appropriate staff
• Send invoices to doctors and other businesses for central supply and pharmacy
• Collect, post/apply, and deposit all general ledger payments
• Work holiday rotation and cover evening/weekend as needed
• Perform other duties as directed by the director
• Balance change bag in safe and weekend cash drawer
• Scan and Index all payments and correspondence received
• Enters complete and accurate information on the admission demographic record, during patient registration
• Obtains signatures on medical and financial documents
• Check insurance eligibility on each registration
• Completely and accurately register outpatients and inpatients, including obtaining copies of insurance cards and necessary signatures (for inpatients, the process may require visiting the patient in their room)
• Obtain copies of insurance cards, physician orders and inform the patient/guardian of their financial responsibility if applicable
• Prepare morning census and complete necessary paperwork on weekends
• Secure and lock hospital doors after day & weekend shifts

Essential skills and experience:

• Customer service experience
• Excellent interpersonal and communication skills
• Strong team player
• Patient Registration
• Time management
• Basic computer proficiency
• Ability to organize and manage multiple priorities