Regulatory Compliance Manager

About the role

The BSP Compliance Lead / Regulatory Compliance Manager will help manage DGI's regulatory compliance function for its digital workflow and payment-related operations. The role will lead BSP-related compliance work, strengthen internal controls, support regulatory submissions, and provide practical compliance guidance to management and internal teams.

Key responsibilities

• Lead BSP-related filings, reports, submissions, renewals, and compliance tracking
• Monitor relevant BSP, AMLC, data privacy, payment system, outsourcing, IT risk, operational risk, and customer protection requirements
• Review and improve internal policies, procedures, registers, controls, and compliance documentation
• Coordinate with operations, finance, technology, legal, and management teams to implement compliance requirements
• Review workflows involving payment processing, merchant onboarding, settlements, reconciliation, transaction records, complaints handling, and outsourced activities
• Prepare and review responses to regulator queries, audits, inspections, and compliance reviews
• Identify compliance gaps, recommend corrective actions, and track completion
• Maintain regulatory trackers, risk registers, issue logs, board materials, and audit-ready evidence folders

About you

• Bachelor's degree in Law, Legal Management, Business, Finance, Accounting, Management, or a related field
• At least 5 years of experience in compliance, regulatory affairs, risk, audit, legal, banking, fintech, payments, lending, e-money, or financial services
• Strong working knowledge of BSP regulatory requirements and compliance expectations
• Experience handling regulatory submissions, compliance reviews, internal controls, audit preparation, and management reporting
• Able to translate regulatory requirements into practical internal processes
• Strong writing, review, coordination, and issue-spotting skills
• Independent, organized, discreet, and comfortable working with senior management
• Experience with BSP-supervised entities, fintech, payment systems, merchant acquisition, banking, lending, e-money, or OPS-related operations
• Experience responding to BSP queries, regulatory audits, inspections, or compliance examinations
• Familiarity with AML/CTPF, KYC, outsourcing risk, IT risk, operational risk, data privacy, customer protection, or ISO-aligned documentation