REHAB - Front Office Associate

Organization Overview

Forté Sports Medicine and Orthopedics is widely recognized as a leader in sports medicine and orthopedics throughout the Midwest. With over 40 years of experience, we’ve been dedicated to providing exceptional care to athletes and active individuals of all ages, taking pride in the way we deliver that care.

We are a destination employment location for dedicated health care workers who are looking to advance their careers in their chosen profession. If you are seeking a setting that not only allows, but fosters professional growth and development while working with a team of outstanding, committed and like-minded leaders in this niche’ of health care, then you should consider Forté Sports Medicine - “The best place to get care AND the best place to give care!”

Summary / Objective

Forte Sports Medicine and Orthopedics is looking for a full-time Rehab Front Desk Associate to become a valued member of our dynamic team at our growing Carmel, Indiana Physical and Occupational Therapy Office. We are seeking a friendly, professional, and dependable individual who thrives in a fast-paced environment. In this essential role, you’ll provide vital support while managing a variety of administrative tasks. This is a fantastic opportunity to make a meaningful impact in a facility that’s dedicated to delivering exceptional care and service to our patients.

If you're ready to be part of a supportive team and help us continue to provide outstanding service, we invite you to apply today!

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet patients and visitors in a welcoming and caring manner

• Provide directions, answers questions, and meet a variety of customer service needs

• Demonstrate excellent customer service skills and consistently represent the organization in a positive and highly professional manner

• Register patients, check in/check out, accurately collect payment, verify patient insurance payer information, send/receive fax information as needed

• Data entry into the practice management software program(s)

• Maintain excellent working relationship with all physicians, rehab providers, management, staff of internal and external departments

• Prepare batches and reconcile patient payments

Competencies (Knowledge/Skills/Abilities)

• Patient-Focused Approach: Must consistently demonstrate superior customer service skills and be detail oriented
• Team Collaboration: Must be able to work seamlessly with providers, medical staff, therapists and other administrative teams
• Communication/Adaptability: Must have strong verbal and written communication skills, time management, and the ability to problem solve
• Technological Proficiency: Must have thorough understanding of computer software, phones, email, and other technologies found in a healthcare setting

Required Education and Experience

• High School Diploma or equivalent, required; Associates degree in healthcare related field, preferred
• Legally authorized to work in the United States

Travel

• Occasional travel between offices may be required based on clinic needs (Greenwood, Carmel, Noblesville)

Forté Sports Medicine and Orthopedics is an Equal Opportunity Employer and a drug free workplace