Relations and Admin Executive

About the role

Join Coco Education as a dedicated and friendly team member. You will handle both internal and external inquiries with professionalism, address and resolve customer complaints effectively, and provide detailed information about our courses and products. You will arrange class schedules, coordinate replacements, manage payment collections, liaise with parents for day-to-day inquiries, and perform front desk duties and assist with general administrative tasks.

Key responsibilities

• Handle both internal and external inquiries with professionalism
• Address and resolve customer complaints effectively
• Provide detailed information about our courses and products
• Arrange class schedules and coordinate replacements
• Manage payment collections
• Liaise with parents for day-to-day inquiries
• Perform front desk duties and assist with general administrative tasks

About you

• Minimum of a Diploma
• Proficiency in both English and Chinese (spoken and written)
• A genuine interest in working with and helping customers
• Ability to respond to messages promptly and efficiently
• Strong multitasking abilities
• Meticulous, organized, and detail-oriented
• Excellent interpersonal skills and a positive attitude
• Availability to work weekends and weekday evenings
• Previous experience is an advantage

Benefits

• Regular dental check-ups
• Comprehensive insurance coverage
• Positive, supportive, and collaborative workplace
• Team-oriented culture with mutual support

About us

Coco Education prides itself on maintaining a positive, supportive, and collaborative workplace. We emphasize teamwork and create a culture of mutual support where everyone is valued.