Relationship & Operations Coordinator

Responsibilities-:

• Build and maintain robust relationships with retail, wholesale, and corporate clients.

• Serve as the main point of contact for client inquiries, feedback, and project updates.

• Handle inquiries, complaints, and service requests professionally and promptly.

• Ensure high levels of client satisfaction and retention.

• Coordinate with sales teams to provide personalized client support.

• Monitor client feedbacks and implement improvement initiatives.

• Maintain CRM records and customer databases accurately.

• Conduct follow-ups with clients regarding orders, deliveries, and after-sales service.

• Oversee daily operational activities across sales, inventory and dispatch departments.

Skills-:

• Excellent communication and interpersonal skills.
• Strong orientation skills with a warm and courteous approach.
• Understanding of jewellery products, materials, and market trends (training can be provided).
• Good organizational and follow-up abilities.
• Proficiency in MS Office and CRM software.
• Patience, empathy, and attention to detail.
• Strong interpersonal, active listening, and negotiation abilities.
• Excellent multitasking abilities
• Smart confident females with Strong communication skills Preferred

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person