Relationship Associate

The Relationship Associate is responsible for providing operational and service support to Independent Financial Professionals, addressing day-to-day requests, inquiries, and escalations while ensuring a high level of client service and compliance.

Job Responsibilities/Main Function

• Serve as a liaison between Financial Professionals and Insigneo for all service-related inquiries, escalations, and issues.
• Coordinate and execute the onboarding of new Financial Professionals and their business, ensuring a seamless transition.
• Support recruiting efforts by participating in system demos and training sessions for prospective Financial Professionals.
• Manage and respond to Financial Professional requests in compliance with internal policies and regulatory requirements.
• Handle and resolve department-level escalations in a timely and professional manner.
• Assist with firmwide communications and respond to inquiries from Financial Professionals.
• Support Relationship Managers in executing strategic initiatives, projects, and business objectives.
• Partner with the Market Head to foster a strong local branch culture, demonstrating leadership and maintaining effective branch operations.
• Coordinate and participate in local branch events and activities.
• Collaborate cross-functionally with internal departments to support brand initiatives, firmwide events, communications, and recognition programs.
• Review account opening documentation to ensure compliance with regulatory guidelines and internal standards.
• Train and educate Financial Professionals and clients on service models, financial solutions, products, and technology platforms.
• Process fund distributions, asset movements, and other operational transactions accurately and efficiently.
• Work closely with internal teams and end clients to resolve service and operational matters.
• Provide guidance on internal procedures and processes.
• Prepare ad hoc reports as needed.
• Perform other duties as assigned.

Job Requirements (Education and Experience)

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of relevant experience in financial services, operations, or a related role.
• FINRA Series 7 license is a plus.
• Bilingual in English and Spanish required.
• Knowledge and understanding of brokerage systems or applications.
• Experience with Pershing systems preferred.

Job Competencies (Knowledge, Skills, and Capabilities)

• Strong client service orientation with the ability to respond promptly and professionally.
• High level of attention to detail and accuracy.
• Strong analytical, organizational, and time management skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to work effectively under pressure and manage time-sensitive projects.