Relationship (Banking) Officer

Company Overview

Our client is an ethical bank committed to responsible finance, transparency, and sustainable growth. Our mission is to create value and growth for all through digital innovation and best-in-class customer experience

About the Role

The Relationship (Banking) Officer will be responsible for leading a team of bank marketers and managing branch operations to drive sustainable growth in line with the bank’s ethical values. The role involves developing and maintaining strong client relationships, overseeing business development activities, ensuring compliance with regulatory and ethical standards, and delivering exceptional customer service. As a branch leader, the officer will champion integrity, inspire team performance, and position the bank as a trusted partner within the community.

Key Responsibilities

o Oversee daily branch operations, ensuring compliance with ethical banking standards.

o Supervise and mentor a team of bank marketers to achieve set targets.

o Drive customer-centric initiatives to enhance branch performance.

o Develop and implement strategies to grow deposits, loans, and other banking products.

o Identify new business opportunities and build strong relationships with clients.

o Represent the bank in community and corporate engagements.

o Serve as the primary contact for high-value clients, ensuring exceptional service delivery.

o Maintain long-term relationships built on trust, transparency, and ethical practices.

o Resolve client issues promptly and professionally.

o Ensure adherence to regulatory requirements and internal policies.

o Promote ethical banking practices across all branch activities.

o Monitor risk exposure and implement mitigation strategies.

Qualifications & Skill

Bachelor’s degree in Business Administration, Finance, Economics, or related field.

Minimum of 6–7 years’ experience in banking, with at least 2 years in a supervisory role.

Proven track record in relationship management, branch operations, and business development.

Strong leadership, communication, and interpersonal skills.

Demonstrated commitment to ethical standards and responsible banking.

Proficient with Microsoft Office Suite

Desired Competencies

Ability to inspire and lead a team towards achieving collective goals.

Excellent negotiation and problem-solving skills.

Strong knowledge of Nigerian banking regulations and market dynamics.

Passion for ethical banking and sustainable finance.

Proficiency in Microsoft Office and core banking applications.

What We Offer

Competitive salary and performance-based incentives.

Opportunities for career growth within a values-driven institution.

Continuous professional development and leadership training.

A supportive work environment that prioritizes integrity and innovation.

How to Apply

Kindly send your CV to [email protected] with the subject Relationship Officer”.

Job Type: Full-time

Experience:

• Banking: 6 years (Preferred)

Location:

• Lagos (Preferred)

Work Location: In person