Relationship Executive

Relaonship Execuve

Organizaon: GoldenBee Global School

Locaon: Bengaluru

Experience: 2-3 years

Employment Type: Full-Time

About GoldenBee Global Schools

GoldenBee Global Schools is commied to nurturing future-ready learners through academic

excellence, holisc development, innovaon, and strong parent partnerships. The Relaonship

Execuve will be responsible for managing prospecve and exisng parent relaonships while

supporng admissions, parent engagement, student retenon, and overall stakeholder experience.

Job Purpose

To manage relaonships with prospecve and exisng parents, drive admission enquiries and

conversions, and ensure effecve communicaon, mely resoluon of concerns, strong parent

engagement, and a posive overall parent experience.

Key Responsibilies

• Manage admission enquiries received through calls, walk-ins, digital channels, referrals, and

other sources.

• Understand prospecve parents' requirements and provide effecve admission counselling

on the school's curriculum, programs, facilies, and offerings.

• Conduct campus visits, counselling sessions, presentaons, and regular follow-ups with

prospecve parents.

• Manage assigned admission leads and drive enquiry-to-admission conversion through

structured and mely follow-ups.

• Coordinate the admission process and ensure a smooth transion from enquiry to enrolment

and onboarding.

• Serve as a key point of contact for exisng parents and maintain strong professional

relaonships.

• Respond to parent queries and concerns promptly and coordinate appropriate resoluons

with relevant departments.

• Track, manage, and escalate parent grievances where required, ensuring mely resoluon.

• Conduct parent sasfacon calls, collect feedback, and idenfy opportunies to improve the

parent experience.

• Coordinate parent communicaon through ERP/CRM, WhatsApp, email, SMS, circulars, and

other approved channels.

• Coordinate orientaons, PTMs, campus events, workshops, Coffee with Principal,

appreciaon programs, and parent engagement iniaves.

• Support student retenon iniaves through regular parent engagement and mely

idenficaon of concerns.

• Maintain accurate admission, parent, enquiry, follow-up, grievance, feedback, and

engagement records in the ERP/CRM.

• Prepare regular reports covering admission pipeline, conversions, parent concerns, feedback,

sasfacon, and engagement acvies.

• Coordinate with Academic, Admissions, Finance, Transport, Administraon, Markeng, and

Counselling teams to ensure effecve service delivery and parent experience.

Must-Have Requirements

• Bachelor's degree in any discipline.

• 25 years of relevant experience in Admissions, Parent Relaons, Customer Relaonship

Management, Counselling, Customer Success, or related roles.

• Strong experience in parent/customer interacon, counselling, follow-ups, and relaonship

management.

• Excellent verbal and wrien communicaon and interpersonal skills.

• Ability to conduct effecve admission counselling, presentaons, and parent interacons.

• Strong follow-up, persuasion, problem-solving, and conflict-resoluon abilies.

• Proficiency in CRM/ERP systems, MS Office and Google Workspace.

• Professional, service-oriented, and accountable approach.

Preferred

• Experience in a K-12 school, internaonal school, premium educaon, or EdTech environment.

• Experience handling admission conversions and parent relaonship management.

• Strong presentaon, counselling, and stakeholder-management skills.

• Experience in parent engagement programs and grievance management.

• Female candidates are preferred, parcularly those with strong parent engagement,

communicaon, and relaonship-management capabilies.

Key Performance Areas

• Admission Lead Follow-up & Conversion

• Parent Query & Grievance Resoluon

• Parent Sasfacon & Feedback

• Parent Engagement & Parcipaon

• Admission Pipeline Management

• Student Retenon Support

• CRM / ERP Data Accuracy & Management

• Parent Communicaon & Responsiveness

• Admission Onboarding & Coordinaon

Behavioural Competencies

• Communicaon & Interpersonal Skills

• Relaonship Management

• Customer Service Orientaon

• Counselling & Persuasion

• Problem Solving

• Conflict Resoluon

• Accountability & Ownership

• Teamwork & Collaboraon

• Time Management

• Professionalism & Integrity

Why Join GoldenBee Global Schools?

• Opportunity to contribute directly to admissions and parent experience.

• Exposure to admissions, relaonship management, and school operaons.

• Work closely with Academic, Admissions, Markeng, and Management teams.

• Contribute to student enrolment, parent sasfacon, and retenon.

• Opportunity for professional growth within a progressive educaon organizaon.

Ideal Candidate

A professional, confident, empathec, and results-oriented relaonship management professional

who can effecvely handle admission counselling, parent communicaon, lead conversion, grievance

resoluon, and stakeholder coordinaon while maintaining high standards of service and

professionalism.