Relationship Executive

Job Advert

Shape the future of business leadership by connecting directors with the resources, networks and influence they need to drive positive change across the UK economy.

Key Details

• Job title: Relationship Executive
• Department: Membership Services
• Reporting to: Relationship Manager
• Salary: £31,000 - £32,000
• Contract Type: Permanent
• Hours: 35 hours per week
• Location: Hybrid: London, SW1Y/Working from Home

About the Institute of Directors

The Institute of Directors (IoD) is a thriving membership community for Directors in the UK and beyond, where you can connect with other leaders, develop your skills and be heard. At a time when great Directors have never been more important, the IoD offers professional development, valuable connections and influence.

CONNECT – Connect with other Directors and leaders to exchange ideas, learn together, and support each other.

DEVELOP – Advance your skills and knowledge with professional development created by Directors for Directors.

INFLUENCE – Make yourself heard where it matters. The IoD is its members' voice to Government.

What you'll be doing

You'll be the vital link between IoD members and our internal teams. Working within the Relationship team, you'll support volunteers across Regional and Special Interest Groups while maximising member engagement with our benefits.

• Build strong relationships with members and volunteers through effective communication
• Support volunteer community leadership teams through recruitment, onboarding and event creation
• Collaborate with Events, Professional Development, Marketing and other teams on retention activities
• Maintain detailed records on the IoD CRM system
• Monitor performance and provide regular reporting on community activities Assist with ad-hoc projects and process improvements

What we're looking for

Essential qualifications:

• Degree qualified, or alternative suitable career experience
• Minimum 2 years' experience of working within a membership management/customer care environment

Essential skills and experience:

• Strong understanding of business and membership organisations
• Excellent customer service skills with desire to provide high-quality member experiences
• Experience working with CRM systems and databases
• Exceptional verbal and written communication skills
• Strong project management and organisational abilities
• Time management skills with ability to work independently in hybrid environment
• Awareness and understanding of GDPR rules

Personal attributes:

• A 'people person' with professional, positive attitude
• Confident communicator able to manage diverse stakeholders
• Team player who works collaboratively across departments
• Proactive problem-solver focused on delivering positive results Comfortable working within a hybrid work environment

Benefits at IoD

• Generous contributory pension scheme
• Life Assurance of 4 x salary, or 8x salary if you have dependents
• 1 x Wellbeing Day, and 2 x Corporate Social Responsibility (CSR) days
• Christmas closure
• Bonus Scheme
• Employee Assistance Programme
• Monthly Employee of the Month Award, and quarterly colleague nominated employee Above & Beyond Award
• Access to Perkbox platform
• Discount in Member café, bar & restaurant
• 25 days annual leave.

Ready to help shape the future of business leadership? Join us in connecting, developing and influencing the next generation of directors.