Relationship Management Executive

At EdgeProp Malaysia, we are at the forefront of property market intelligence, empowering real estate agents, industry professionals, and serious homebuyers with the latest transaction data and market insights. Our platform is your go-to source for making well-informed property decisions.

As we are currently expanding, we are seeking for a highly motivated and sales driven individual to join our dynamic team. 

What You’ll Do:

Build & Maintain Client Relationships

Manage a portfolio of existing clients and develop strong, long-term relationships with them.

Maintain regular communication and check-ins instead of waiting for clients to reach out.

Understand each client's business, objectives, preferences, and ongoing needs.

Build trust and become the client's reliable point of contact within the company.

Deliver Excellent Client Servicing

Handle client enquiries, requests, feedback, and concerns promptly and professionally.

Coordinate with internal teams to ensure client requirements are delivered accurately and on time.

Follow through on outstanding matters and keep clients updated until issues are resolved.

Ensure clients have a smooth and positive experience throughout their relationship with us.

Drive Client Retention & Renewals

Proactively engage clients before their contracts, packages, or subscriptions expire.

Understand potential reasons for non-renewal and work with clients and internal teams to address them.

Identify clients who may be disengaging and take early action to rebuild the relationship.

Support renewal discussions and maintain healthy client retention rates.

Help Clients Get More Value

Understand how clients are using our products and services.

Educate clients on relevant features, solutions, campaigns, or opportunities they may not be fully utilising.

Recommend appropriate solutions based on their needs rather than simply selling additional products.

Share useful performance updates and insights to demonstrate the value they receive from working with us.