Relationship Manager - Chinese Speaker

About the role:

To drive the sales of the Bank’s products and services through the acquisition of new potential and corporates banking clients and the expansion of existing relationship to provide customers with an easy and friendly banking experience as well as to keep customers satisfied and maintain profitability of the Bank.

Location: Head Office, Phnom Penh (03 Posts)

Duties and Responsibilities:

• Maintain and grow a profitable book of business through product volume, establishing effective referral networks including internal relationships, existing customers, and local market activities to broadly promote the Banks’ products and services.
• Provide financial recommendations that are tailored to clients’ needs by developing an in-depth knowledge of the Bank’s products and services as well as analyzing the needs of clients and prospects to attract and retain them.
• Establish sales proposal and deliver presentation to customers.
• Work closely with product partners and other business units to identify opportunities and execute solutions.
• Eager participate in all activities to build customers base and enhance customers retention strategy.
• Keep a close eye on the Bank’s local competitors on what they are doing and how they are performing to make an effective plan to gain the market share.
• Maintain ongoing vigilance for early signs of potential loss.
• Prepare sales report and update market analysis on regular basis.
• Perform other tasks as assigned by management.

Skills and Specifications:

• Bachelor’s degree in finance and banking, accounting, or any relevant field.
• Minimum two years of working experiences in banking and financial services industry a strong track record in financial product and service sales.
• Excellent knowledge in sales, marketing, customer service, client relationship management, communication, negotiation, problem solving, teamwork and interpersonal skill.
• Excellent knowledge in Banking, corporate banking and Asian business, regulations, laws, policies, and procedures pertaining to them, including but not limited to the AML and CFT law.
• Ability to use and communicate in Chinese is preferred.
• Professionalism and presentation skills.
• Proficient Microsoft Office and Bank’s software.
• Ability to develop sales report and market analysis efficiently.
• Strong dedication to accuracy and efficiency.