Relationship Manager

As Lendo continues to scale, we are looking for a relationship-driven and commercially minded Relationship Manager to join our growing team. This role will play a key part in building and nurturing client relationships, identifying new business opportunities, and helping SMEs access the financing they need to grow. Working within a fast-paced FinTech environment, you'll contribute directly to our mission of transforming business finance in Saudi Arabia through fast, secure, and transparent lending solutions.

Key Responsibilities:

Client Relationship Management:

• Maintain a deep knowledge of Lendo’s products and services, staying updated on new offerings and industry trends.
• Build and sustain strong relationships with prospective and existing clients, becoming their go-to resource for financial solutions.
• Conduct regular site visits and e-meetings with clients to maintain engagement and support.

Business Development:

• Research and pursue new business opportunities to expand Lendo's client portfolio.
• Identify and evaluate potential clients to assess compatibility with Lendo’s products and services.
• Upsell and cross-sell relevant products and services, enhancing value for clients while contributing to revenue targets.

Client Needs Assessment & Solution Provision:

• Identify and understand clients' needs, goals, and challenges, recommending tailored solutions to address these.
• Provide clients with in-depth product and service consultations, guiding them through the decision-making process.
• Ensure client satisfaction by delivering a seamless onboarding experience and ongoing support.

Sales & Revenue Generation:

• Meet and exceed sales and revenue targets by actively managing client accounts and leveraging opportunities for growth.
• Track and report on client engagement and revenue performance, providing insights to the sales team.

Problem Resolution & Client Satisfaction:

• Address client concerns, issues, and complaints with efficiency and professionalism, ensuring timely resolution to maintain high levels of satisfaction.
• Foster long-term loyalty and trust with clients by providing consistent, reliable support.

Qualifications:

• Proven experience as a Relationship Manager or similar role in financial services, FinTech, or a related industry, with 2 to 5 years of relevant experience.
• Strong understanding of financial products and services, with the ability to learn and adapt to new solutions quickly.
• Excellent communication and interpersonal skills, with a strong focus on client engagement and satisfaction.
• Ability to manage multiple accounts and prioritize workload effectively.
• Analytical mindset with a proactive approach to identifying and solving client issues.
• Goal-oriented, with a track record of meeting or exceeding revenue targets.