Relationship Manager

Job Description – Relationship Manager

Company: Konstruct & Live Technologies Pvt. Ltd.
Department: Sales & Business Development
Location: Sector 142, Noida
Employment Type: Full-Time
Role: Relationship Manager
Reporting To: Sales Manager / Head – Sales

About the Role

Konstruct & Live Technologies Pvt. Ltd. is looking for a confident and customer-focused Relationship Manager who will manage the complete customer journey from qualified lead handover to successful project closure.

The Relationship Manager will understand client requirements, conduct discovery and proposal meetings, recommend suitable solutions, handle commercial discussions, maintain consistent follow-ups, and coordinate with internal teams to ensure a professional customer experience and achieve business conversion targets.

Key ResponsibilitiesClient Relationship Management

• Take ownership of qualified customer leads received from the Inside Sales team.
• Build and maintain strong professional relationships with prospective and existing customers.
• Understand the client's requirements, expectations, budget, and project priorities.
• Maintain regular communication and structured follow-ups throughout the sales cycle.
• Act as the primary point of contact for the customer until project closure and handover to the relevant execution team.

Client Meetings & Requirement Discovery

• Prepare thoroughly before each customer meeting.
• Conduct structured Client Discovery Meetings to understand project requirements.
• Identify customer needs and recommend appropriate solutions.
• Conduct professional proposal presentations covering scope, commercials, timelines, and execution approach.
• Address customer questions, concerns, and objections effectively.
• Clearly communicate next steps and maintain momentum toward closure.

Sales & Business Conversion

• Convert qualified opportunities into confirmed projects.
• Maintain an active and healthy sales pipeline.
• Follow up consistently on proposals and pending decisions.
• Handle negotiations and commercial discussions within approved company guidelines.
• Achieve assigned monthly and quarterly sales, revenue, and conversion targets.
• Maintain accurate sales forecasts and opportunity status.

Proposal & Internal Coordination

• Coordinate with design, estimation, operations, and other internal teams for preparation of customer proposals.
• Ensure quotations and proposals accurately reflect agreed customer requirements.
• Facilitate internal discussions where technical or commercial clarification is required.
• Ensure smooth transition of confirmed projects to the execution/operations team.

CRM, Documentation & Compliance

• Update customer interactions, meetings, follow-ups, and opportunity stages accurately in the CRM/Google Sheets.
• Complete Client Discovery Forms and other mandatory documentation.
• Ensure proposals, meeting records, and customer documents are submitted within defined timelines.
• Follow company SOPs, documentation standards, and approval processes.
• Maintain complete and audit-ready customer records.
• Protect the confidentiality of customer and company information.

Customer Experience

• Deliver a professional, responsive, and consistent customer experience.
• Set realistic expectations regarding project scope, deliverables, timelines, and commercials.
• Proactively address concerns that may affect customer satisfaction or project conversion.
• Represent Konstruct & Live Technologies professionally and ethically in all customer interactions.

Key Performance Indicators – KPIs

Performance will primarily be measured on:

• Number of qualified customer meetings conducted
• Proposal presentations completed
• Lead-to-project conversion rate
• Monthly/quarterly sales achieved
• Revenue generated
• Average sales cycle / closure time
• Follow-up compliance
• CRM and documentation accuracy
• Customer experience and feedback
• Pipeline health and forecasting accuracy

Candidate ProfileEducation

• Graduate in any discipline.
• MBA / PGDM in Marketing, Sales, or Business Management will be an advantage but is not mandatory.

Experience

• Ideally 3–8 years of experience in Sales, Relationship Management, Business Development, Client Servicing, or Customer Consulting.
• Candidates with relevant experience in Interior Design, Construction, Architecture, Real Estate, Home Improvement, or related project-based businesses will be preferred.

Required Skills

• Excellent verbal and written communication
• Strong client-facing and presentation skills
• Relationship-building ability
• Customer requirement analysis
• Consultative selling
• Negotiation and objection handling
• Proposal and commercial presentation
• Sales follow-up and closing
• Planning and time management
• CRM and documentation discipline
• MS Office and Google Workspace
• Ability to coordinate effectively with multiple internal teams

Behavioural Competencies

We are looking for someone who demonstrates:

• Customer-focused thinking
• Ownership and accountability
• Professional conduct
• Integrity and ethical behaviour
• Strong follow-through
• Attention to detail
• Problem-solving ability
• Adaptability and willingness to learn
• Target orientation
• Team collaboration

What Success in This Role Looks Like

A successful Relationship Manager consistently converts qualified opportunities into profitable projects while maintaining a high standard of customer experience, documentation, communication, and internal coordination.

The person should be able to balance relationship building with commercial ownership — ensuring that customers feel supported while business targets and company processes are achieved.

Pay: From ₹18,000.00 per month

Benefits:

• Health insurance

Work Location: In person