Relationship Manager

Responsibilities

• Customer 360-degree lead management on the tech platform. This will include end to end lead handling generated by the Digital engagement, self-calling on databases and call center
• All the leads to be nurtured with intention to culminate to closures basis the right product match for the defined area or projects basis customer’s needs
• The Relationship Manager is required to facilitate customer walk in at the required projects to expedite the online booking process
• The portfolio (i.e., all the customers who have walked into any of the projects) will have to be managed for deepening relationships. Monthly relationship continuity to be managed to enhance the Customer Lifetime Value, generate potent references, and strengthen loyalty program.
• Relationship Manager is expected to be managing the entire lead funnel via all the relevant mediums e.g., Voice, Video, Text
• The Relationship Manager is expected to work closely with all customers to assist with online booking, resolve the queries, work on the financial management.
• Negotiate with customers OR developers for effective closure for the customers.
• Work closely on the assigned projects, area or beat to enhance online information availability on our platform, carry out online transactions. Should be working closely on the payment schedules for the effective realization.

Qualifications / Experience / Skills

• Presentable and good communication skills in English, Hindi, and Marathi

• Should have flair for direct selling and face to face interactions

• Should be comfortable in travelling in the beat assigned • Should be loving to talk over phone

• Good negotiation skills for selling • Tech Savvy, interested in adapting to new technologies

• Self-motivated with a strong work ethic and a drive to succeed

• Basic knowledge of the real estate industry and an interest in market trends

• Proficiency in using customer relationship management (CRM) software is an advantage

• Previous experience in tele calling, customer service, or sales is beneficial but not required