Relationship Manager

Relationship Manager EV Charging Solutions

Location: Pune

Department: Sales & Customer Success

Experience: 7-8 Years

Job Summary

We are looking for an experienced Relationship Manager to manage key customer accounts in the EV charging industry. The role will act as a bridge between customers and internal teams, ensuring seamless communication, issue resolution, and customer satisfaction. The ideal candidate should have prior experience working with EV charging infrastructure companies and managing large customer accounts such as Charge Zone, fleet operators, CPOs, or similar stakeholders.

Key Responsibilities

• Build and maintain strong relationships with key customers and strategic accounts.

• Act as the primary point of contact between customers and internal teams (Sales, Sales Operations, Service, and Project teams).

• Understand customer requirements and ensure timely resolution of queries and concerns.

• Coordinate with internal stakeholders to ensure smooth project execution and service delivery.

• Monitor customer satisfaction and identify opportunities for account growth and retention.

• Conduct regular customer meetings, reviews, and follow-ups.

• Support the sales team in enhancing customer engagement and long-term partnerships.

Desired Candidate Profile

• 7-8 years of experience in Customer Relationship Management, Key Account Management, or Customer Success.

• Experience in the EV charging infrastructure industry is mandatory.

• Prior exposure to customers such as Charge Zone, CPOs, fleet operators, OEMs, or related EV ecosystem players.

• Strong communication, stakeholder management, and problem-solving skills.

• Ability to coordinate effectively across multiple internal departments. • Customer-centric mindset with a focus on relationship building and retention.

Preferred Industry

• EV Charging Infrastructure

• EV Mobility

• Renewable Energy

• Electrical Equipment & Solutions