Relationship Manager

The Relationship Manager drives client satisfaction and retention by managing day-to-day deliverables and resolving account issues. Serving as the main point of contact for key stakeholders, this role builds strong, long-term partnerships to support business growth.

Duties and Responsibilities

• Developing long-term relationships with a portfolio of clients
• Connecting with key business executives and stakeholders
• Excellent at conflict resolution, communication, counseling, reporting and consulting
• Resolving client queries
• Researching and cross-selling additional products or services that could benefit clients
• Reviewing client’s financial income and offering advice when necessary
• Develop effective client retention plans that relate to the company’s targets for sales and client retention
• Plan or layout quarterly goals appropriate to the season/theme for clients in the company
• Able to effectively use LinkedIn and other scouting tools
• Savvy with Google Suites and other relevant software used by the team and/or the company
• Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships
• Efficiently liaise between the customer and internal teams
• Assist the operating departments on issues requiring assistance

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 4 years of experience as a Relationship Manager, Account Manager, or in a similar client-facing role.
• Advanced proficiency in Google Workspace (Docs, Sheets, Slides) and CRM/prospecting tools, with strong documentation and funnel management capabilities.
• Exceptional written and verbal English communication skills, with a proven track record in conflict resolution, client consulting, and stakeholder management.