Relationship Manager

Hall & Prior Health & Aged Care Group is a family-owned aged care provider operating 42 residential aged care homes, in home support services and retirement living across WA, NSW, ACT and Qld. We believe that our commitment to providing high-quality care can make a real difference to the lives of our consumers and their families.

About the role

• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home
• Develop productive relationships with local hospitals and Social Workers to generate leads and obtain referrals
• Respond to all admissions enquiries, identifying and pre-qualifying potential residents
• Conduct tours and promote the service offering for prospective residents and their families
• Coordinate contracts, documentation, financial arrangements and move-in planning to ensure a smooth admissions process
• Partner with the marketing and home management teams to grow community engagement and brand awareness
• Maintain a waitlist and support timely occupancy of vacant rooms

The many benefits:

• Very rewarding role – support families to find the right aged care home for their loved ones
• Fantastic support from the home and other experienced Relationship Managers in our organisation
• Get that elusive work life balance – choose which three days a week you work
• Ongoing learning and professional development opportunities
• Work in a friendly, collaborative and supportive team
• Be appreciated - we know our staff are integral to achieving our vision and are committed to employee wellness
• Competitive remuneration package, access to retail discounts and an Employee Assistance Program

About you

• Experience in an Admissions or Administration role in aged care, or a sales or relationships management role in another sector
• Empathetic, fantastic interpersonal and communication skills and able to quickly build rapport
• Proactive, driven and with highly developed assessment, judgement and negotiation skills
• Excellent attention to detail and able to follow defined processes and contract documentation requirements
• NDIS Worker Screening Check and Influenza vaccination (or willing to obtain) and working rights in Australia

What now

Apply now to express your interest. If you have any questions, please contact Kamala on [0482 189 604](tel:0482 189 604) or via [email protected].

As an equal opportunity employer, we encourage people from diverse backgrounds to apply.

Compassionate people, dedicated to care.