Relationship Manager

Job Summary:

The key responsibilities are handling premium clients by understanding and satisfying their requirements, managing escalations, and on call resolutions.

Job Description

• Responsibilities and Accountabilities:

• • Be the SPOC across services for a customer.
  • Update ticket/sub milestone status for all services within customer entity.
  • Manage: Customer interaction & escalations.
  • Handhold customer in the first few days of the service starting.
  • Talk to customer: regular intervals and maintain open channel.
  • Send weekly, daily updates on Service progress.
  • For subscription services - make sure customer dashboard & regular newsletters are 100% up-to-date.
  • Establish customer 'hotline' in case of urgency and issues apart from delivery executives.
  • Touch base on escalations and liaise with departments towards earliest closure.
  • Departments will have a 'Green channel' in CRM for these customers and to get priority assistance.
  • Excellent ability in analyzing the opportunity for cross-selling and up selling.

• Tools & Resources required:

• Desktop

• Mobile

Job Specifications

• Qualification(s):

• Any graduation.

• Experience

• • Nature of Experience:
  • • Proven experience in Client Relationship Management.
• • Length of Experience:
  • • 1 - 2 years

• Skill Set & Personality Traits required:

• • Excellent client handling skills.
  • Dynamic and energetic individual.
  • Ready to take up challenging tasks with a go – getter attitude.
  • Excellent communication skills.
  • Problem solving ability with a good presence of mind.
  • Good Communication in English and Hindi is must

• Location: Chennai

• Age Group: 22 – 28 years.