Relationship Manager

RELATIONSHIP MANAGER

MAK Developers | Dubai, UAE

MAK Developers is looking for a proactive, customer-focused, and results-driven Relationship Manager to join our growing team in Dubai.

The ideal candidate will have a minimum of 3 years of relevant experience in real estate, excellent client relationship management skills, and a proven ability to manage the complete sales cycle from initial inquiry through closing and handover.

KEY RESPONSIBILITIES

• Act as the primary point of contact for clients and investors.
• Build and maintain strong, long-term relationships with clients and investors.
• Understand client requirements and provide tailored property and investment solutions.
• Manage the complete sales cycle from lead generation and follow-up to property viewings, negotiations, and closing.
• Conduct property viewings, client presentations, site visits, and client meetings.
• Coordinate with Sales, CRM, Legal, Finance, and other internal departments to ensure smooth and timely execution of transactions.
• Manage the end-to-end customer journey from initial inquiry to property handover.
• Address client concerns and resolve issues professionally while maintaining a high level of customer satisfaction.
• Follow up consistently with leads and prospects to maximize conversion opportunities.
• Support the sales team in achieving and exceeding sales targets.
• Assist with promotional events, exhibitions, presentations, and client engagement activities.
• Maintain accurate client information, lead records, and sales activities within the CRM system.
• Prepare regular sales and client status reports.
• Provide excellent after-sales support and develop opportunities for referrals and repeat business.
• Achieve and exceed sales targets and KPIs established by the Head of Sales.
• Prepare and ensure accuracy and compliance of all required sales documentation.

REQUIREMENTS

• Bachelor’s degree in Marketing, Business, Real Estate, or a related field.
• Minimum 3 years of proven experience as a Relationship Manager, Sales Manager, or similar role within a real estate developer or real estate company.
• Strong knowledge of the UAE real estate market is highly preferred.
• Excellent communication, interpersonal, negotiation, and closing skills.
• Strong customer service and relationship management skills.
• Excellent problem-solving and decision-making abilities.
• Ability to manage multiple clients and priorities in a fast-paced, target-driven environment.
• Proficiency in CRM systems and Microsoft Office.
• Professional presentation, positive attitude, and strong business acumen.

WHAT WE OFFER

Competitive compensation package.

Attractive commission structure.

Performance-based incentives and rewards.

Career growth opportunities within a growing real estate development company.

Professional and dynamic working environment.

Opportunity to work with a diverse portfolio of real estate projects in Dubai.