Relationship Manager

As a Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations.

Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery.

Do you possess all these skills and wish to make an impact in the world of food and technology Join us now!

• Lead and manage the company s food court operations, driving food service sales, and ensuring seamless coordination with multiple brand partners.
• Develop and maintain strong relationships with food court partners, tenants, and client stakeholders at all levels.
• Manage an individual expense account in line with approved budget guidelines.
• Maintain ongoing communication with partners and clients, sharing updates on new product launches, menu innovations, and operational enhancements.
• Prepare commercial quotes, proposals, and business plans related to food court operations and partner onboarding.
• Attend client meetings, food committee discussions, and food court-related reviews or events.
• Build and sustain effective, professional relationships with customers, brand partners, vendors, and internal teams.
• Administer food court unit operations in accordance with SmartQ standards, contractual terms, and applicable statutory regulations.
• Oversee overall food court management, ensuring consistent service quality, hygiene standards, and effective partner performance.
• Monitor food quality, service delivery, and compliance with agreed SLAs and specifications across all food court brands.
• Ensure optimal utilization of resources, including manpower, utilities, infrastructure, and technology.
• Support on-site and off-site food court partners with operational guidance, performance analysis, and improvement plans.
• Communicate regularly with clients to provide updates on food court performance, operational activities, and ongoing initiatives.
• Prepare and execute action plans based on client satisfaction surveys, audits, and feedback.
• Ensure accurate pricing across all food court outlets as per client agreements and commercial terms.
• Plan and manage manpower scheduling within budget, adjusting staffing levels based on footfall and sales trends.
• Ensure strict adherence to food safety, hygiene, and workplace safety standards as defined in SLAs and HSEQ norms.

Qualifications:

• Mandatory experience in food court, QSR, cafeteria, or multi-brand food service operations.
• Strong work ethic, integrity, and personal accountability with the ability to work independently.
• Ability to work under pressure and consistently meet deadlines in a fast-paced environment.
• Flexible and proactive, willing to take on diverse responsibilities to support overall food court success.
• Excellent verbal and written communication skills.
• Strong interpersonal and stakeholder management skills.
• Sound knowledge of food operations, technology-enabled food services, and people management.
• Results-driven mindset with the ability to hold self and partners accountable.
• Proven experience managing teams and multiple stakeholders in a similar food service environment.
• Strong financial acumen, including cost control, budgeting, and sales analysis.
• Self-motivated, agile, and adaptable to evolving business and operational requirements.
• Overall 4+ years of experience, with a minimum of 3 years in food court or multi-outlet food service management.
• Graduate/Diploma in Hotel Management, Hospitality

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.