Relationship Manager

Job Summary

The Relationship Manager will be responsible for managing customer accounts, driving repeat business, ensuring smooth order fulfilment, and building long-term client relationships. The role requires proactive communication, problem-solving, and coordination with internal teams to deliver exceptional customer experience. Location: Mumbai, Maharashtra, India.

Responsibilities

• Serve as the primary point of contact for assigned customers/accounts.

• Build and maintain strong, long-term client relationships.

• Understand client needs, preferences, and purchase patterns.

• Drive upselling, cross-selling, and repeat business.

• Coordinate with Sales, Operations, Logistics, and Customer Support teams.

• Track order status, delivery timelines, and complaint resolutions.

• Maintain CRM data, client records, and follow-ups meeting schedules.

• Conduct periodic client reviews, feedback discussions, and retention plans.

• Prepare reports on sales pipeline, customer engagement, and churn analysis.

• Ensure high customer satisfaction and service excellence.

  Requirements

• Bachelor's degree in Business, Marketing, Management, or related field.

• 1-5 years of experience in client management, sales, CRM, or customer success.

• Strong communication, negotiation, and relationship-building skills.

• Ability to manage multiple accounts and deadlines.

• Proficiency in CRM tools, Excel, and reporting.

• Problem-solving mindset with a customer-first attitude.

• Fluency in English and a regional language preferred.

  Job Type

Full-time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.