Relationship Manager

JD Relationship Manager / Sales Manager Secured & Unsecured Lending

Business Unit: Business Banking Group

• Sub-Business: Secured / Unsecured Lending

- Role: Sales

• Job Function: Sales – Secured / Unsecured Lending
• Location: Mumbai, Pune, FDelhi-NCR, Hyderabad, Bangalore
• Experience: 2–5 years
• Band: L1/L2
• Designation: Executive / Senior Executive / Assistant Manager / Deputy Manager
• Reporting To: Regional Business Manager / Area Business Manager
• Travel: High – within the assigned geography
• Employment Type: Full-time

Role Overview

The Relationship Manager / Sales Manager will be responsible for driving sales and revenue growth for secured and unsecured lending products. The role involves generating leads through branch and internal channels, managing customer relationships, coordinating with Credit and Operations for loan disbursement, and achieving assigned business targets.

Key Responsibilities

• Liaise directly with branch personnel to generate leads.
• Coach and train branch and other internal channel teams to support continuous lead generation.
• Coordinate with Credit and Operations to ensure timely disbursement of loans generated through branches and internal channels.
• Achieve assigned sales and business targets.
• Identify areas of business improvement and suggest solutions.
• Manage employee and customer satisfaction issues in a timely manner.
• Build and maintain strong customer relationships.
• Negotiate with customers and close deals.
• Use CRM systems to track leads, customer interactions and sales performance.

Candidate Requirements

- Educational Qualification: HSC Passed, Graduate, B.Com / BBA / MBA preferred

- Experience: 2–5 years of experience

Key Skills:

• Relationship Management
• Business Banking
• Secured Lending
• Unsecured Lending
• Loan Sales
• Lead Generation
• Customer Relationship Management
• Negotiation
• Customer Acquisition
• Sales Management

Key Competencies:

• Strong communication skills
• Good organisational skills
• Leadership and people-management ability
• Customer-oriented approach
• Results-driven mindset
• Good understanding of policies and business processes

Sales Nature

- Sales Type: Retail & B2B Sales

• Sales Mode: Field Sales
• Sales Channel: Branch / Internal Channels
• Products: Secured & Unsecured Lending Products
• Team Handling: Yes – leadership and staff-management responsibilities