Relationship Manager

Harvest Veterinary Oncology Centre Limited (HVOC) is seeking a Relationship Manager. The successful candidate will work within a brand new, 25,000sq. ft., state-of-the-art specialist hospital. 

We have a dedicated international team of diplomates in anesthesiology, cardiology, dentistry and oral surgery, emergency and critical care, oncology, and surgery, with additional specialist services currently under recruitment. We value work-life balance, collaboration, and ethics in our facility.

Job Responsibilities:

• Lead, train, and mentor the Client Service team to ensure high-quality service, enhancing client satisfaction by making all interactions positive and professional while promptly addressing any concerns.
• Cultivate and maintain connections with other veterinary clinics to encourage collaboration and mutual support.
• Participate in veterinary industry events, seminars, and workshops to foster connections, share insights, and enhance the clinic's reputation within the field.
• Providing training and education to staff on customer-centric methodologies and best practices to cultivate a customer-oriented culture throughout the organization.
• Prepare and submit regular reports (e.g., client engagement, service trends, pipeline updates, performance metrics).
• Oversee and perform a full range of reception duties independently, providing administrative support, greeting visitors and clients, and maintaining a clean and tidy reception area.
• Manage scheduling, appointment coordination, and follow-up processes to optimize team efficiency and ensure a seamless customer service experience across all three clinics.
• Process payments, manage billing inquiries, and ensure accuracy in financial record-keeping.
• Assist with ad hoc assignments as needed.

Job Requirements:

• Minimum 5 years of experience in customer service or relationship; experience in a management position is a must.
• Excellent verbal and written communication skills, with the ability to interact effectively with clients, team members, and external partners.
• Strong problem-solving abilities to address client concerns and operational challenges effectively.
• Ability to build and maintain positive relationships with clients, staff, and other veterinary professionals.
• Proficient in verbal and written communication skills in both English and Chinese, with a strong emphasis on verbal English proficiency for effective client interactions.
• Genuine passion and care for animals is essential.
• Strong knowledge and understanding of healthcare or veterinary clinic operations is a plus.
• Be able to take shift duty on public holidays and weekends.

We offer a generous compensation package based on experience & passion. Interested parties please send resume to [email protected] with expected salary and available date.