Relationship Manager

Job Description Relationship Manager

About Oyo : At OYO, we seek dynamic individuals with a strong customer-focus to help us become the most-loved hotel brand in the world

About Oyo in India and BusinessOYO, also known as Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in 2013 by Ritesh Agarwal, OYO initially consisted mainly of budget hotels. Over a span of six years, the startup expanded globally with thousands of hotels, vacation homes and millions of rooms in hundreds of cities in India, Malaysia, UAE, Nepal, China, Brazil, UK, Philippines, Japan, Saudi Arabia, Sri Lanka, Indonesia, Vietnam, and the United States.

Position Relationship ManagerReporting ToArea Revenue Head

Job Objective & Key Result Areas

• Build healthy relationship with hotel owners
• Deliver good hotel owner and customer experience
• Act as a point of contact for hotel owners for operations support & escalations
• Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
• Handle hotel owner and customer escalations

Key Performance Indicators

• Ensuring occupancy (URNs) month on month
• Pay at Hotel (PAH) realization
• Ensuring daily availability of Sellable rooms (DSRN)

EducationGraduation/Post GraduationExperience

• 2+ years of relevant experience in operations handling, key accounts handling
• Analytical Skills
• Prior experience in managing cross-functional operations and customer escalation
• Demonstrate high ethical values