Relationship Manager

Key Responsibilities : Relationship Manager

1. Lead Handling & Customer Connect

○ Contact assigned leads promptly and understand their requirements.

○ Build a strong relationship with prospective customers.

○ Understand customer budget, family requirements, preferred location,

configuration and purchase timeline.

○ Maintain regular follow-ups without making the customer feel pressured.

2. Customer Qualification

○ Identify genuine and financially capable prospects.

○ Understand the customer's buying motivation and decision-making process.

○ Identify all decision-makers involved in the purchase.

○ Maintain proper customer profiling in CRM.

3. Site Visit Management

○ Coordinate and confirm customer site visits.

○ Welcome and personally assist customers during their visit.

○ Give a proper project/product presentation.

○ Understand the customer's response to the property and identify their preferred

unit.

○ Coordinate family visits and second visits wherever required.

4. Relationship Building After Site Visit

○ Maintain continuous engagement with customers after the visit.

○ Share relevant project information, availability, payment plans and updates.

○ Address basic customer queries and coordinate with the concerned internal team

when required.

○ Convert customer interest into a closure opportunity.

5. Customer Follow-up & Pipeline Management

○ Maintain structured follow-ups with every active prospect.

○ Ensure no qualified lead becomes inactive due to lack of follow-up.

○ Maintain accurate CRM notes after every meaningful interaction.

○ Keep the sales pipeline updated with the customer's current status and next

action.

6. Negotiation & Closure Coordination

○ Identify when a customer is ready for commercial discussion.

○ Prepare the customer properly before taking the discussion to the AGM/Sales

Manager.

○ Coordinate closure meetings with the concerned senior.

○ Support the customer throughout the booking process.

○ RM should not independently negotiate final pricing/discounts; commercial

negotiation should be handled by the AGM/authorized senior.

7. Customer Experience

○ Ensure the customer receives a professional and personalized experience

throughout the journey.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Provident Fund

Work Location: In person