Relationship Manager

ROLE PURPOSE

The Relationship Manager is the primary point of contact for owners of properties under Capstone’s management. The RM builds long-term trust with owners, makes sure every unit performs at its best, and drives new business by converting owner relationships into signed Property Management (PM) agreements.

In short: the RM is the face of Capstone to every owner, and the link that keeps owners, agents, PM, Finance and Marketing working together.

KEY RESPONSIBILITIES

1. Owner retention

• Keep regular touch-base with current managed owners, with brief, useful updates.
• Follow up renewals two months ahead and make sure renewals in progress are completed on time.
• Brief current PM clients on new projects and updated developments.

2. PM business growth

• Convert non-PM owners into signed PM agreements, explaining the two PM models (Cheque under Capstone and Cheque under Landlord) clearly and accurately.
• Assess non-managed units that are up for renewal for a PM approach.
• Identify sold units with tenant contracts ending and approach the new owners, including planned owner calls for Marina 09.
• Send the Welcome Home email to new owners and gauge interest in rent-out, resale or PM.
• Track new buyers across every project and keep new-owner records current.

3. Deal support

• Coordinate with agents to move bookings to close.
• Review PM units and non-PM units that are not moving, and agree a market strategy with the team.

4. Compliance and documentation

• Make sure all required booking documents are received within the 10-day window.
• Apply the acceptable-terms rules on cheques and conditions, including the 5-day rule (at least one cheque, either the security deposit or first month’s rent, deposited a minimum of 5 days before move-in).
• Handle exceptions (such as tenants without a Qatar Residence Permit, or international transfers) only with the required approvals, and document the approval trail.
• Never commit anything to a tenant on furniture, fixtures or modifications before PM approval and the owner’s written approval.

5. Owner communications

• Deliver contracts, estimated statements and project updates, and confirm that owners have received them.
• Introduce the PM team to the owner once the unit is rented and the tenant cheque has cleared, so the ongoing relationship begins well.
• Confirm that PM agreements are published by Marketing, or that a photo shoot is scheduled, and log and monitor this in Slack.

6. Team support

• Back up the PM team, Marketing and Finance whenever needed.
• Send the weekly payment schedule email to Finance every Thursday.
• Prepare material on Tuesday for the Wednesday progress meeting, and take part in the weekly RM team sync.

Pay: QAR7,000.00 - QAR8,000.00 per month

Work Location: In person