Relationship Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Key Responsibilities

• Manage and grow key corporate accounts.
• Retain clients and increase account revenue.
• Find upselling and cross-selling opportunities.
• Build relationships with key client contacts and decision-makers.
• Lead client meetings and business reviews.
• Work with internal teams to resolve client concerns and issues.
• Monitor account performance, service, claims, and billing.
• Coordinate with Sales and Operations for client onboarding and opportunities.
• Prepare account updates and recommendations for management.
• Coach and support Relationship Executives.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, or related field.

• 7–10 years of experience in Account Management, Relationship Management, Sales, or Business Development.

• Experience handling major or corporate accounts.

• Strong experience in client retention, upselling, cross-selling, and account growth.

• Experience dealing with senior clients and different internal teams.

• Logistics, supply chain, e-commerce, or retail experience is preferred.

• Good analytical and problem-solving skills.

• Coaching or mentoring experience.