Relationship Manager

About the role

Reporting to the New Business Manager, you'll be the person those advisers rely on. You'll know their businesses, understand what they need from us and help them write more good business with Chubb. That means more new business coming in, more of it getting from submitted to completed, and more of it staying on the books.

It's not a pure sales role, and that's what makes it interesting. You'll be balancing growth with quality: watching persistency, spotting early signs a book is heading the wrong way, and working within delegated authority. You'll also pull together Sales and Distribution, the Strategic Account Manager and operations so advisers get one consistent message and a smooth experience.

You'll also have a real hand in building something. We're creating a new relationship model and team culture focused on doing the right thing and getting good outcomes for customers, and this role helps shape it.

Location: Wellington or Auckland (Takapuna)

Role Type Full Time, Permanent

Work Style Hybrid

What you'll own

• Helping your advisers write more good business with Chubb
• Turning more submissions into completed policies and growing the in force book
• Spotting persistency and book quality issues early, and acting before they bite
• Being the go to person for your advisers, from pipeline updates to sorting complaints
• Fixing the processes that slow advisers down
• Keeping your panel sound and compliant, including FAA risk

What success looks like

• Your advisers are writing more business with Chubb
• More of that business gets from submitted to completed
• Problems with a book get spotted and dealt with early
• Advisers trust you to sort issues and keep them in the loop

What you’ll bring

• At least two years in key account management, Life insurance experience is a real plus
• You build trust quickly and can influence people you don't manage
• Good commercial judgement and solid negotiation skills
• Organised, clear, and you follow things through until they're sorted
• Calm and steady when things change or the path isn't clear

Why join us

• Join a business with ambition, energy, and a clear direction
• Grow your career in an environment where contribution is recognised and strong performance matters
• Bullet points relative to this role

What we offer

• Flexible & Hybrid working

• Group Life, Trauma, Income, Healthcare and Travel Insurance

• Additional annual leave

• Kiwisaver paid on top of base salary

• Annual Bonus

• Stock Purchase options

• Wellbeing subsidy and partner discounts

• Endorse my cause & payroll giving

How we work

Our values shape how we work and what we look for in our people:
Teamwork  we back each other and work together to get the best outcome
Integrity  we do the right thing and hold ourselves to high standards
Customer focus  we keep customers at the heart of our thinking and decisions
Exceed  we aim high, move with purpose, and deliver beyond expectations
Respect  we value people, perspectives, and the contribution everyone brings

About Chubb Life NZ

Chubb Life Insurance New Zealand Limited is one of the country’s leading life insurers. Formerly known as Cigna, we’ve been operating in New Zealand for more than a century and are committed to being there for our customers when they need us most.

Learn more about Life at Chubb

  https://www.chubb.com/nz-en/about-chubb/chubb-life-in-new-zealand/join-us.html

Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.

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