Relationship Manager

Principal responsibilities / accountabilities

• Develop and maintain strong relationships with existing corporate clients.
• Identify and acquire new corporate customers and business opportunities.
• Promote corporate card products, including purchasing cards, travel cards, expense cards, and other payment solutions.
• Understand clients’ business requirements and recommend suitable card solutions.
• Achieve assigned sales, revenue, activation, and portfolio growth targets.
• Manage the full sales cycle, from prospecting and presentations to onboarding and implementation.
• Coordinate with internal teams such as Credit, Operations, Compliance, Risk, Finance, and Customer Service to ensure smooth client onboarding and service delivery.
• Monitor client portfolios, card usage, spending patterns, and overall account performance.
• Identify opportunities for cross-selling and upselling additional financial products and services.
• Conduct regular client meetings and business reviews to strengthen relationships and identify new opportunities.
• Handle client inquiries, concerns, and service issues and ensure timely resolution.
• Ensure all client activities comply with internal policies, regulatory requirements, KYC, AML, and credit guidelines.
• Prepare regular sales and portfolio reports and provide market and client insights to management.
• Monitor competitors and market trends to identify opportunities for improving corporate card offerings.
• Maintain accurate and up-to-date customer information and relationship records.

Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list. Additional responsibilities may be added from time to time depending on organizational requirements.

Experience/Qualifications

• Bachelor’s degree in business administration, Finance, Banking, Marketing, or a related field.
• 3–5 years of experience in relationship management, travel sales, corporate sales, credit cards, or financial services.
• Experience in SME’s and managing corporate clients is preferred.
• Strong understanding of corporate payment solutions and card products.
• Strong negotiation, communication, presentation, and relationship-building skills.
• Strong commercial and analytical mindset.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Fluency in Arabic and English is preferred for the Saudi market.

Personal Attributes / Skills

• Relationship Management
• Corporate Sales
• Business Development
• Negotiation & Influencing
• Customer Focus
• Financial & Commercial Awareness
• Problem Solving
• Communication & Presentation
• Portfolio Management
• Results Orientation