Relationship Manager

Job highlights

• Any graduation
• Problem solving ability with a good presence of mind
• Skill Set Personality Traits required: .
• Good Communication in English and Hindi is must
• Experience .
• Nature of Experience: .
• Proven experience in Client Relationship Management.
• Length of Experience: . 1 - 2 years

Relationship Manager (Service care)

Job Summary:

The key responsibilities are handling premium clients by understanding and satisfying their requirements, managing escalations, and on call resolutions.

Job Description

• Responsibilities and Accountabilities:

• Be the SPOC across services for a customer.

• Update ticket/sub milestone status for all services within customer entity.

• Manage: Customer interaction escalations.

• Handhold customer in the first few days of the service starting.

• Talk to customer: regular intervals and maintain open channel.

• Send weekly, daily updates on Service progress.

• For subscription services - make sure customer dashboard regular newsletters are 100% up-to-date.

• Establish customer hotline in case of urgency and issues apart from delivery executives.

• Touch base on escalations and liaise with departments towards earliest closure.

• Departments will have a Green channel in CRM for these customers and to get priority assistance.

• Excellent ability in analyzing the opportunity for cross-selling and up selling.

• Tools Resources required:

Desktop

Mobile

Job Specifications

• Qualification(s):

Any graduation.

• Experience

• Nature of Experience:

• Proven experience in Client Relationship Management.

• Length of Experience:

• 1 - 2 years

• Skill Set Personality Traits required:

• Excellent client handling skills.

• Dynamic and energetic individual.

• Ready to take up challenging tasks with a go - getter attitude.

• Excellent communication skills.

• Problem solving ability with a good presence of mind.

• Good Communication in English and Hindi is must

• Location: Chennai

• Age Group: 22 - 28 years.